Account Director

Company Description

Publicis is an omni-channel communications agency with over 600 employees across our Canadian operations. The office is the largest in our industry in Canada and boasts talent across various disciplines of marketing and advertising expertise. Publicis carries a balanced split of Canadian, U.S. and Global clients for which we are Agency of Record.  Publicis supports a range of D&I actions through our Driving Change team as well as giving back to the community through a long-standing participation in the Out of the Cold Program. With a strong, active and familial culture, Pub United is the agency’s social club, hosting events as wide reaching as Curling, Trivia Nights and more.

Job Description

Publicis Health Canada is our Health Marketing division, with deep expertise and a focused approach on the health and wellness sector landscape. Driven by passion and purpose, Publicis Health is leading the evolution of healthcare communications to ensure every person feels inspired to take charge of their health outcomes.

Our Publicis Health Canada team is made up of over 100 health & wellness experts that love this category and are obsessed with creating content & experiences that connect.

 

We are seeking an Account Director with passion and experience in the pharmaceutical and healthcare advertising space for a leading Pharma Client.

 

As an Account Director, you will be a strategic leader, translating client vision into impactful roadmaps and overseeing the delivery of successful programs. You have proven experience managing and developing cross-functional teams, fostering deep client relationships, and identifying new revenue opportunities. You will expertly navigate complex projects, manage budgets, and ensure operational excellence while maintaining a keen understanding of the pharma/health industry.

Responsibilities

Strategy & Creative Development

· Define and align annual strategy with agency goals and client expectations.

· Analyze market trends and anticipate shifts to adapt strategies and seize emerging opportunities.

· Continuously challenge and refine processes to maximize organizational efficiency on managed accounts.

· Influence business decisions through a clear vision and strong strategic recommendations.

 

Account Management

· Oversee end-to-end account management with high levels of fluidity, control, and operational excellence.

· Identify and develop new business opportunities (organic or net new) aligned with the agency’s overall strategic vision.

· Ensure profitability and optimize resource use in accordance with the company’s financial targets.

· Strengthen strategic partnerships and industry collaborations.

 

Team Leadership & Development

· Lead, inspire, and motivate teams through constructive and engaging leadership.

· Contribute to internal talent development and team skill growth.

· Foster a culture of excellence, innovation, and cross-functional collaboration.

· Make strategic decisions with both short- and long-term organizational impact in mind.

Client Relations & Expertise

· Maintain strong, high-trust relationships with clients, ensuring proactive and effective communication.

· Navigate and manage client crises with tailored solutions in collaboration with account leads.

· Serve as a recognized strategic advisor, providing expertise to both clients and internal teams.

 

Qualifications

· 7+ years of agency account management experience in a healthcare agency setting

· In-depth understanding of pharmaceutical marketing and pharmaceutical industry standards across Canada and the US (In-depth understanding of both internal and external regulatory body processes and guidelines)

· Proven experience with both DTC and HCP across multiple therapeutic areas

· Ability to manage process and teams with selective involvement from senior account lead.

· Proven experience in AOR account management and project leadership within an advertising agency.

· Proven leadership skills with the ability to motivate and grow high-performing teams

· Excellent communication skills and the ability to manage complex, high-level client relationships

· Strong analytical and problem-solving abilities with a long-term strategic outlook

· Ability to manage and support multiple projects, prioritize, delegate, and adjust quickly to changing priorities.

· Creative, quick and conceptual thinker and problem solver.

· Ability to work well under pressure and with strict deadlines.

· Solid understanding of the various executional channels including video, social, digital etc. within healthcare marketing.

Additional Information

Salary Transparency matters to us. The salary range for this position is $120K per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications. This range reflects what we reasonably expect to offer based on current market data.   

AI Use

We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never replace human decision-making. We believe in a human-first approach, where your experience and potential are recognized by people.

 

Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.  If you require a specific accommodation please contact Human Resources.