VP of Business Operations

MyRobin.is, a workforce-as-a-service (WaaS) platform that enables businesses to quickly and reliably hire, manage, and scale blue-collar talent across Indonesia.

We are looking for a Mass Recruitment Officer with strong initiative and passion for operations to support our clients in the logistics sector. This role is ideal for someone who enjoys working on the ground and thrives in a fast-paced, target-driven environment.



Key Responsibilities:

1. Operational Leadership:

• Develop and execute strategies to improve operational efficiency and effectiveness.
• Streamline business processes, systems, and workflows to drive productivity and minimize operational costs.
• Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams to align business operations with overall company goals.
• Internal Onboarding about Client and Project
• Client Onboarding

2. Customer Success and Relationship Management:

• Define and implement a comprehensive customer success strategy to ensure high levels of client satisfaction and retention.
• Build and maintain strong relationships with key clients, understanding their needs and providing strategic guidance and support.
• Lead the customer success team to deliver exceptional service and resolve customer issues in a timely and satisfactory manner.
• Conduct regular customer feedback sessions to gather insights and leverage them to improve service offerings and customer experience.
• Weekly report to client

• Quarter Catchup with Client's Top Management

3. Team Leadership and Development:

• Provide strong leadership to the operations and customer success teams, fostering a positive and collaborative work environment.
• Set clear goals, objectives, and performance expectations for team members, regularly monitoring progress and providing feedback.
• Mentor and develop team members, identifying training and development opportunities to enhance their skills and capabilities.
• Foster a culture of continuous improvement, innovation, and operational excellence within the department.

4. Strategic Planning and Execution:

• Collaborate with the executive team to develop and execute the company's strategic initiatives and long-term growth plans.
• Analyze market trends, competitive landscape, and customer insights to identify new business opportunities and potential risks.
• Contribute to the development and implementation of marketing and sales strategies to drive revenue growth and market expansion.
• Monitor industry trends and regulatory changes, ensuring compliance and adapting business operations accordingly.

Qualifications

• Proven experience in a senior leadership role, overseeing business operations and customer success functions in the staffing industry or a related field.
• Demonstrated ability to develop and implement operational strategies that drive efficiency and enhance customer satisfaction.
• Outstanding communication and interpersonal skills, with the ability to build and maintain relationships with clients, candidates, and internal stakeholders.
• Analytical mindset and data-driven approach to problem-solving and decision-making.
• Proven track record of successfully executing strategic initiatives and driving business growth.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.