- Location
- Costa Rica, Heredia San Antonio Business Park
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Experience
- 1+ years
- Source
- Workday
Description
Supports day-to-day training operations, global learning management system (LMS) administration, and content maintenance — providing effective execution and delivery of training sessions, onboarding activities, and system transactions in alignment with established standards and procedures.
What will you do:
Training Operations
Learn and apply training systems and tools to support daily operations.
Assist in facilitating basic training sessions and daily tier meetings.
Support logistics for training events, onboarding sessions, and learner orientation activities.
Coordinate regional training events and assist with external vendor activities.
Content and Systems Management
Maintain training lists and update content in UL or the LMS.
Execute standard LMS transactions (e.g., account creation, course assignment, calendar updates).
Process ServiceNow tickets and routine system requests promptly.
Follow defined processes and execute assigned training tasks and change controls accurately.
Continuous Improvement
Participate in Kaizen and process improvement activities under supervision.
Support analysis of root causes and contribute to small-scale process enhancements.
Contribute to the development of a strategic training roadmap by sharing practical insights.
Core Competencies
Technical & Analytical
Delivers clear, step-by-step instructions and technical information to peers.
Quickly acquires and applies role-specific technical skills.
Resolves routine issues using documented procedures and tools.
Adaptability & Initiative
Adjusts quickly to shifting tasks or tools.
Demonstrates initiative in small projects or team assignments.
Manages personal time effectively and meets deadlines.
Communication & Collaboration
Demonstrates openness to new ideas and processes.
Shares insights and helpful tips informally with peers.
Participates effectively in team discussions and meetings.
Resolves minor disagreements constructively with guidance.
Engages professionally with peers and colleagues at all times.
Professionalism & Integrity
Accepts feedback from supervisors and peers constructively.
Respects diversity and treats colleagues fairly and professionally.
Builds positive relationships with immediate peers and team members.
What you need:
Bachelor’s degree in Business, Education, Human Resources, or related field (or equivalent experience).
1–2 years of experience in training coordination, LMS administration, or related operational support.
Familiarity with learning systems (UL, ServiceNow, or similar platforms) preferred.
Performance Indicators
Accuracy and timeliness of LMS transactions and ServiceNow tickets.
Quality and consistency of training logistics support.
Participation and contribution to process improvement initiatives.
Demonstrated collaboration and communication within the immediate team.