Change Management Manager / Consultant

A leading organization undertaking a large-scale digital transformation programme is seeking to appoint an experienced Change Management Manager / Consultant to lead the people and organizational change aspects of a major digital transformation initiative.

The successful candidate will report to the Programme Director and be responsible for developing and executing change strategies that support the adoption of new digital systems, processes and ways of working across a complex, multi-site and highly regulated environment. The role requires an experienced change professional who can engage senior leadership and frontline users, manage organizational sensitivities, and ensure that transformation initiatives deliver sustained adoption and measurable business benefits.

Key Responsibilities

• Develop and lead change management strategies, roadmaps and governance aligned with programme delivery and wider organizational transformation objectives.
• Build and manage relationships with senior leadership, operational teams, professional bodies, staff representatives and other key stakeholders, effectively managing resistance and organizational sensitivities.
• Lead targeted communication and engagement programmes to support awareness, understanding and adoption of new systems and ways of working.
• Oversee training needs analysis, role-based learning, change champion and super-user networks, and post-implementation support.
• Support the transition of new processes and systems into business-as-usual operations and embed sustainable change capability within internal teams.
• Work closely with programme, product, technology and implementation teams throughout deployment, go-live and post-implementation support.
• Prepare reports and presentations for senior governance forums, programme boards and other assurance or review bodies.

Required Qualifications and Experience

• Master’s degree in Business Administration (MBA), Organizational Development, Industrial-Organizational Psychology or a related discipline.
• 10+ years of experience in organizational change management, transformation or a related field.
• At least 5 years’ experience leading change across large-scale, multi-site digital transformation programmes.
• Proven experience delivering enterprise-wide technology, case management, ERP or comparable digital transformation programmes through implementation and into sustained adoption.
• Professional certification in a recognized change management methodology such as Prosci ADKAR, Kotter, APMG Change Management or equivalent.
• Experience integrating change management with Agile, PRINCE2, MSP or other recognized programme and project management frameworks.
• Strong understanding of governance, data protection, accessibility, equality and user-centered service design principles.

Core Expertise

• Organizational Change Management
• Digital Transformation
• Stakeholder Engagement & Management
• Training & Capability Development
• Business Process Transformation
• Prosci ADKAR / Kotter / APMG Change Management

Key Competencies

• Strong stakeholder management and influencing skills.
• Excellent communication, presentation and facilitation skills.
• Strong analytical and data-driven approach to measuring adoption and benefits.
• Ability to operate effectively at both strategic and operational levels.
• Ability to engage credibly with senior executives as well as frontline teams.
• Strong understanding of user needs and practical adoption challenges.