- Location
- Karachi, Pakistan
- Workplace
- Remote
- Department
- Customer Service
- Experience
- 1+ years
- Source
- Keka
Description
What You’ll Get Your Hands On:
- Ability to manage a large number of incoming calls and chats.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team targets and call/chat handling quotas.
- Follow communication procedures, guidelines, and policies.
- Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
The Magic You Bring
- Strong phone contact handling skills and active listening.
- Should have good leadership skills, ability to guide junior team members
- Minimum academic qualifications: Intermediate/OA Levels.
- Proven experience of at least 1 year in the customer service department (Call Centre).
- Familiarity with industry practices and professional standards.
- Excellent in English or Arabic language (written, oral, and presentation)
- Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
- Able to work in rotational shifts
Inside Snoonu’s Universe:
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing:
To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
The Quest We’re On:
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers:
Be Customer Obsessed: “Focus on the customer and all else will follow.”
Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic at Snoonu:
Remote & Global Vibes – Collaborate with a worldwide crew.
Brain Boosters – Learning budgets, access to courses, and tools for your growth.
Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
Shared Success – We offer equity because we build this together.
Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Beyond the Code: Giving Back Matters
We don’t just build an app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let’s make some tech magic together.
Stay in the loop—connect with us on LinkedIn!
Skills
ExcelAgileScrumCustomer Service