Workshop Administrator

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

MAIN PURPOSE:
The Cartier New York Workshop provides Jewelry services, Watch services, and Jewelry productions for North America. Cartier North America is seeking a Workshop Administrator who will be responsible for executing all administrative and logistic tasks for client services and stock maintenance, with the ability to cross-train and assist with tasks in other departments, as needed for the business.

Key responsibility 1:

• Operations Administrative – processing all non-technical tasks for both client and stock repairs, ie. repair registration, audit, diagnosis, cost estimate creation,
• materials posting, parts delay management, billing, payment processing, transfers, and final invoice. L
• Logistics – receiving and shipping of all inbound and outbound parcels, including domestic and international shipments, ie. proper movement of product in/out of department, coordination of courier pick ups/drop offs, and maintaining supplies.

Key responsibility 2:

• Knowledge and compliance
• Develop deep understanding and knowledge of brand and products to convey Cartier heritage and values.
• Understand and comply with Cartier security and operational procedures.

Key responsibility 3:

• Brand Ambassador
• Uphold Cartier image by maintaining professional demeanour at all times in person, via email, and telephone.

JOB PROFILE

• Education:

Associate or bachelor’s degree

• Required experience:

Customer service or related field of experience with strong data processing skills

• Technical skills / abilities:

SAP or other CS related programs

Ability to work and prioritize tasks in a fast paced and high-volume environment

• Personal skills

Proactive personality, positive and solutions orientated attitude

Ability to work both independently and within a team environment

Excellent communication skills both written and verbal.

#Richemont #WeCraftTheFuture