Head of Treasury Application Support

Location: Cambodia

Job Type: Full-time

Job Sector: Banking, Finance, IT & Communication

Salary Range: USD $4,000 – $5,000

Role Overview

As Head of Treasury Application Support, you will lead a dedicated team overseeing the stability, availability, and operational integrity of treasury applications critical to trading, liquidity management, funding, and securities activities. You will drive incident resolution, change management, testing, and regulatory compliance while collaborating across Technology, Risk, Treasury, and Audit functions. This is a pivotal leadership role at the intersection of IT and treasury operations in a highly regulated environment.

Who is This Role For

This opportunity is ideal for experienced banking professionals with a strong background in banking or treasury environments, who excel at stakeholder communication and risk management. The right candidate is proactive, detail-oriented, and brings deep expertise in application support, operational controls, and regulatory compliance within the financial sector.

Key Responsibilities

• Lead and manage the Treasury Application Support team, ensuring clear role definitions, segregation of duties, and compliance with internal policies and NBC regulatory requirements.
• Ensure the availability, stability, and controlled operation of treasury applications supporting trading, liquidity management, funding, and securities activities.
• Act as the primary escalation point for treasury-related incidents and problems, ensuring timely resolution, root cause analysis, and accurate reporting to Technology, Risk, and Treasury management.
• Maintain complete, auditable records of incidents, problems, and changes in Jira and Confluence in accordance with internal bank policies.
• Ensure strict adherence to change management, release control, and access management procedures, including privileged access control and approval workflows.
• Participate in backlog grooming and prioritization for treasury application changes, ensuring all changes are risk-assessed, tested, approved, and documented prior to production deployment.
• Coordinate and oversee testing activities, including User Acceptance Testing (UAT) and regression testing, with thorough documentation for audit and regulatory review.
• Collaborate closely with Treasury, Risk, Compliance, and Internal Audit teams to support regulatory examinations, audits, and control assessments.
• Ensure business continuity and operational resilience for treasury applications by establishing incident response procedures, fallback processes, and participating in Business Continuity Planning (BCP) and Disaster Recovery (DR) testing.
• Establish and maintain a structured knowledge base with documented procedures, known issues, and resolutions to promote consistency and reduce operational risk.

Requirements and Qualifications

• Have at least 5 years of experience in IT Operations or Application Support, preferably within banking or treasury environments.
• Demonstrate experience working in a regulated financial institution with exposure to regulatory audits and internal control frameworks.
• Possess a strong understanding of treasury business processes, including front, middle, and back-office functions.
• Have a good knowledge of fixed income products, as well as other treasury products such as Money Market (MM), Foreign Exchange (FX), and securities trading workflows.
• Show solid understanding of operational risk management, incident management, change control, and access management processes.
• Demonstrate hands-on experience with Jira, Confluence, or similar tools for IT Service Management and audit evidence management.
• Exhibit a risk-aware and control-focused mindset aligned with NBC regulatory expectations.
• Show the ability to structure and continuously improve testing, documentation, and operational procedures.
• Possess strong analytical, problem-solving, and decision-making skills.
• Demonstrate effective communication skills with business users, regulators, auditors, and senior management.
• Have a good command of English, both written and spoken, sufficient for regulatory correspondence, audit support, and vendor communication.

About the Company

This organization is a leading figure in the Cambodian banking and financial services sector, providing comprehensive solutions for both personal and business clients. The company is distinguished by its award-winning digital innovation, offering a robust mobile banking app and a wide range of tailored financial products. Its commitment to financial accessibility and inclusion is reinforced through a broad branch and agent network across the region.