IT Systems Support Specialist

Description

Cobalt Benefits Group is seeking an IT Systems Support Specialist to support our network, cloud, and end-user environment. This is an ideal opportunity for a seasoned Helpdesk or Service Desk professional with 3–5 years of experience and ready to expand into 

infrastructure, networking, and cloud operations.

What You’ll Do

Network & Infrastructure Support

• Troubleshoot connectivity issues across devices, platforms, and applications 

• Support hybrid infrastructure (on-prem + cloud environments) 

• Assist with ZTNA, secure access, and remote connectivity solutions

• Help maintain network documentation and system configurations

T Service Desk (Zendesk)

• Manage and resolve user tickets in Zendesk (SLA-driven)

• Troubleshoot endpoint, application, and access-related issues

• Perform onboarding/offboarding (account provisioning, access assignments)

• Escalate and collaborate with Infrastructure and Security teams

• Identify recurring issues and contribute to operational improvements

Systems, Identity & Secure Access (Growth Area)

• Support Microsoft 365 (Exchange, Teams, SharePoint)

• Assist with Microsoft Intune endpoint management

• Support identity and access tasks within Entra ID

• Assist with role-based and group-based access controls (least privilege concepts) 

• Gain exposure to secure access architecture and Zero Trust principles

Operational & Engineering Support

• Assist with infrastructure deployments and configuration tasks 

• Participate in troubleshooting, monitoring, and system optimization 

• Contribute to system documentation and process improvements 

• Support change management and rollout activities for new technologies 

Requirements

What We’re Looking For

Required

• 3–5 years of IT experience (Helpdesk, Service Desk, or Junior Administrator)

• Hands-on experience with a ticketing system (Zendesk strongly preferred)

• Solid troubleshooting and issue resolution skills

• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)

• Experience supporting Windows endpoints and users

• Strong communication and customer service mindset

Core Technical Skills

• Microsoft 365 administration (basic to intermediate)

• Endpoint support and lifecycle management (Intune exposure a plus)

• Hybrid infrastructure familiarity (cloud + on-prem) 

• Identity and access fundamentals (Entra ID / Azure AD exposure) 

• System troubleshooting and performance monitoring

Nice to Have

• Exposure to Zero Trust or secure access concepts

• Familiarity with enterprise applications and access management 

• Basic PowerShell or scripting

• Experience working in regulated environments

Growth Path

This role is designed as a feeder into:

• Systems Administrator (Cloud / Azure)

• Network Administrator / Engineer

• Identity & Access / Security Engineering

Why Join Us

• Direct exposure to modern enterprise stack (Azure, Entra ID, Intune)

• Hands-on experience with security-driven infrastructure (Zero Trust initiatives)

• Opportunity to grow beyond Helpdesk into Engineering

• Strong mentorship from senior infrastructure and security team