- Salary
- $65k – $80k
- Location
- Remote_NY, United States of America · Palm Bay. 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Georgia · Pascagoula, Mississippi · Moultrie, Georgia · Maple Shade, New Jersey · Lawrenceville, Georgia · Eufaula, Alabama · Collingswood, New Jersey · Cinnaminson, New Jersey · Auburn, Alabama · Alpharetta, Georgia · West Columbia, South Carolina · Wilkes-Barre, Pennsylvania · Union, South Carolina · Scranton, Pennsylvania · Orangeburg, South Carolina · Oneonta, New York · Lexington, South Carolina · Lancaster, South Carolina · Ithaca, New York · Endwell, New York · Endicott, New York · Dunmore, Pennsylvania · Cortland, New York · Clinton, South Carolina · Irondequoit, New York · Geneva, New York · Canandaigua, New York · Sumter, South Carolina · Rock Hill, South Carolina · North Augusta, South Carolina · Kingston, Pennsylvania · Johnson City, New York · Greece, New York · Forest Acres, South Carolina · Elmira, New York · Carbondale, Pennsylvania · Batavia, New York · Newberry, South Carolina · Newark, New York · Nanticoke, Pennsylvania · Irmo, South Carolina · Dentsville, South Carolina · Cayce, South Carolina · Brighton, New York · Back Mountain, Pennsylvania · Auburn, New York · Aiken, South Carolina · Neptune City, New Jersey · Red Bank, New Jersey · Lakewood, New Jersey · Beachwood, New Jersey · Eatontown, New Jersey · Freehold, New Jersey · Howell, New Jersey · Ramtown, New Jersey · East Brunswick, New Jersey · Old Bridge, New Jersey · Toms River, New Jersey · Asbury Park, New Jersey · Miramar, Florida · Lehigh Acres, Florida · Panama City, Florida · Mount Pleasant, South Carolina · North Charleston, South Carolina · DeLand, Florida · Deltona, Florida · Hollywood, Florida · Hialeah, Florida · Port St. Lucie, Florida · Rockford, Illinois · Naperville, Illinois · Coral Springs, Florida · Lakeland, Florida · Wilmington, North Carolina · Dearborn, Michigan · Ann Arbor, Michigan · Clearwater, Florida · Cape Coral, Florida · Clermont, Florida · Gainesville, Florida · Sterling Heights, Michigan · Joliet, Illinois · Fayetteville, North Carolina · Cary, North Carolina · Peoria, Illinois · Aurora, Illinois · Wilmington, Delaware · Wichita, Kansas · Watertown, South Dakota · West Fargo, North Dakota · Waldorf, Maryland · St. Louis, Missouri · Worcester, Massachusetts · Virginia Beach, Virginia · Toledo, Ohio · Stamford, Connecticut · Springfield, Massachusetts · Rochester, New Hampshire · Woonsocket, Rhode Island · Wheeling, West Virginia · Tulsa, Oklahoma · Topeka, Kansas · Springfield, Missouri · Sioux Falls, South Dakota · Rapid City, South Dakota · Parkersburg, West Virginia · Overland Park, Kansas · Warwick, Rhode Island · Southaven, Mississippi · South Portland, Maine · South Burlington, Vermont · Saint Paul, Minnesota · Rochester, New York · Reading, Pennsylvania · Providence, Rhode Island · Pittsburgh, Pennsylvania · Olathe, Kansas · Springdale, Arkansas · South Bend, Indiana · Sioux City, Iowa · Rutland, Vermont · Racine, Wisconsin · Portland, Maine · Pawtucket, Rhode Island · Owensboro, Kentucky · Normon, Oklahoma · New Haven, Connecticut · Minot, North Dakota · Manchester, New Hampshire · Little Rock, Arkansas · Lexington, Kentucky · Jonesboro, Arkansas · Jackson, Mississippi · Iowa City, Iowa · Independence, Missouri · Hattiesburg, Mississippi · Gulfport, Mississippi · Oklahoma City, Oklahoma · Norwalk, Connecticut · Newport News, Virginia · Newark, Delaware · Morgantown, West Virginia · Milwaukee, Wisconsin · Louisville, Kentucky · Kearney, Nebraska · Grand Forks, North Dakota · Fredrick, Maryland · New Bedford, Massachusetts · Nashua, New Hampshire · Lowell, Massachusetts · Kenosha, Wisconsin · Kansas City, Missouri · Kansas City, Kansas · Indianapolis, Indiana · Green Bay, Wisconsin · Germantown, Maryland · Fort Wayne, Indiana · Omaha, Nebraska · Norfolk, Virginia · Minneapolis, Minnesota · Middletown, Delaware · Madison, Wisconsin · Lincoln, Nebraska · Lewiston, Maine · Huntington, West Virginia · Grand Island, Nebraska · Fort Smith, Arkansas · Fayetteville, Arkansas · Evansville, Indiana · Edmond, Oklahoma · Fargo, North Dakota · Essex Junction, Vermont · Dover, Delaware · Covington, Kentucky · Duluth, Minnesota · Derry, New Hampshire · Davenport, Iowa · Cranston, Rhode Island · Columbia, Maryland · Cleveland, Ohio · Cambridge, Massachusetts · Brooklyn Park, Minnesota · Broken Arrow, Oklahoma · Brockton, Massachusetts · Danbury, Connecticut · Concord, New Hampshire · Columbus, Ohio · Columbia, Missouri · Cedar Rapids, Iowa · Brookings, South Dakota · Bloomington, Minnesota · Bellevue, Nebraska · Bear, Delaware · Baltimore, Maryland · Fishers, Indiana · Erie, Pennsylvania · Des Moines, Iowa · Cincinnati, Ohio · Charleston, West Virginia · Burlington, Vermont · Bridgeport, Connecticut · Arlington, Virginia · Allentown, Pennsylvania · Alexandria, Virginia · Chesapeake, Virginia · Bowling Green, Kentucky · Bismarck, North Dakota · Biloxi, Mississippi · Barre, Vermont · Bangor, Maine · Auburn, Maine · Akron, Ohio · Aberdeen, South Dakota · Sarasota, Florida · Murfreesboro, Tennessee · Clarksville, Tennessee · Chattanooga, Tennessee · Knoxville, Tennessee · Memphis, Tennessee · Texas (Remote) · Tennessee (Remote) · Pennsylvania (Remote) · Wisconsin (Remote) · Virginia (Remote) · North Carolina (Remote) · West Virginia (Remote) · South Dakota (Remote) · Rhode Island (Remote) · Oklahoma (Remote) · New Hampshire (Remote) · Maryland (Remote) · Maine (Remote) · Louisiana (Remote) · Delaware (Remote) · South Carolina (Remote) · Ohio (Remote) · Nebraska (Remote) · Kansas (Remote) · Indiana (Remote) · Arkansas (Remote) · North Dakota (Remote) · New Jersey (Remote) · Missouri (Remote) · Minnesota (Remote) · Iowa (Remote) · Illinois (Remote) · Georgia (Remote) · Mississippi (Remote) · Michigan (Remote) · Massachusetts (Remote) · Kentucky (Remote) · Florida (Remote) · Connecticut (Remote) · Alabama (Remote) · Austin, Texas · Paterson, New Jersey · Newark, New Jersey · Plano, Texas · Laredo, Texas · Elizabeth, New Jersey · Edison, New Jersey · Fort Worth, Texas · Corpus Christi, Texas · Palm Coast, Florida · Miami, Florida · Daytona Beach, Florida · Lubbock, Texas · Warren, Michigan · Buffalo, New York · San Antonio, Texas · Tuscaloosa, Alabama · Miami Beach, Florida · St. Augustine, Florida · Houston, Texas · Hoover, Alabama · Arlington, Texas · Shreveport, Louisiana · Metairie, Louisiana · Detroit, Michigan · Jersey City, New Jersey · Windermere, Florida · Winter Park, Florida · Brookhaven, New York · Hempstead, New York · New York, New York · Huntsville, Alabama · Grand Rapids, Michigan · St. Cloud, Florida · New Orleans, Louisiana · El Paso, Texas · Washington, D.C. · Winter Springs, Florida · Haines City, Florida · Greenville, South Carolina · Davenport, Florida · Celebration, Florida · Pensacola, Florida · Greensboro, North Carolina · Durham, North Carolina · Charlotte, North Carolina · North Richland Hills, Texas · Mansfield, Texas · Winston-Salem, North Carolina · Summerville, South Carolina · Vermont (Remote) · Watauga, Texas · Hurst, Texas · 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- Workplace
- Remote
- Type
- Contract
- Department
- Sales
- Seniority
- Manager
- Education
- High School
- Source
- Workday
Description
Job Description:
Title: Account Manager - Commercial Lines
Hybrid Preferred: 1 day in the Binghamton, NY or Syracuse, NY office
OR Fully Remote: applicants residing in Eastern or Central Time Zones
Book Focus: Construction, Contractors, Habitational | Required: active property & casualty (P&C) license
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities:
Technical Competence: Maintain technical competence and industry expertise.
Team Leadership: Direct daily activities of the account management team.
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Policy Management: Manage policy expirations and renewals.
Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Policy Compliance: Stay updated on company policies and procedures.
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
3-5 years of account management experience, or 5+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is $65,000.00 - $80,000.00 annually depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
