Service Concierge

WHO WE ARE:

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description:

WHO WE ARE:

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

 

What This Position is All About

The Service Advisor is responsible for elevating the shopping experience by welcoming visitors to the store, providing directions and answering questions to help customers efficiently get to their desired location.

The Service Advisor has a strong working knowledge of the store, the designers it carries as well as the many services offered and they use this knowledge to provide customers with personalized assistance to enhance their shopping experience. 

 

Who You Are:

• You help build teams and believe that teamwork is critical for long lasting success
• You lead by example, are responsible and thoughtful, creative and energized 
• Your delivery-focus is always on the most memorable customer experience
• You understand how important it is to get buy-in, and so you are patient and deliberate with your communication, able to adjust and change wherever necessary
• Great networking and relationship management skills. 

You Also Have:

• Proficient in MS Word, Excel, PowerPoint, Outlook, IPAD, etc.
• Technologically savvy
• The preferred candidate is fluent in multiple languages to better service the New York Store's client base; preferred second language is Mandarin

As The Service Advisor, You Will:

Create a Welcoming Environment

• Immediately welcome customers as they enter the area and proactively offers assistance
• Provide a dynamic service presence to each location
• Be skilled at asking appropriate questions to identify a customer's needs in order to effectively provide them guidance or directions
• Be knowledgeable of store layout, current merchandise assortment and able to direct Customers to the appropriate area
• Ad hoc responsibilities as needed 

Elevate the Shopping Experience

• Be able to quickly assess customer needs in terms of: special occasion, vendors/product of interest, and how much time customer has, etc.
• Have a strong network of Style Advisors throughout the store and leverages these relationships to pair the right Style Advisor to a new customer based on the customer's needs
• Thoroughly knowledgeable on all in-store services and proactively offers the appropriate service to a customer to further personalize and enhance their shopping experience 

Problem Solve

• Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment
• Be able to understand a customer's concerns and quickly determine solutions with limited supervision

Your Life and Career at NM:

• Be a part of a team of disruptors focused on stores and redefining the luxury experience. 
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing Associate discount

SALARY AND OTHER BENEFITS:

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks Global. We look forward to reviewing your application.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].

Salary Range $17.90 - $22.39*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.