Your Responsibilities

The Student Services & Campus Support Intern will support the day-to-day delivery of Student Life services at the Hamburg campus. The role is designed for a Master’s student completing a mandatory internship and provides practical experience in student services, campus operations, events, communication, and administration. 
The intern will work closely with the Student Life team and provide first-level support to students while ensuring that complex, sensitive, or welfare-related matters are referred to the appropriate experienced team member or manager. 

Student Support & Office Assistance

• Welcome students visiting the Student Services office and provide professional and friendly first-level assistance.
• Respond to general student questions and guide students to the appropriate service or department.
• Support students with routine administrative and campus-related enquiries.
• Escalate complex, sensitive, welfare-related, disciplinary, or exceptional cases to the responsible team member or manager.
• Support the daily organisation and smooth operation of the Student Services office.

Registration & Registration Finalisation

• Assist with on-campus registration and registration finalisation activities.
• Follow up with students regarding missing documentation or outstanding administrative requirements where instructed.
• Support the maintenance of registration records and trackers.

Student Emails & Communication

• Support the monitoring of Hamburg email inboxes.
• Respond to routine student enquiries using approved information, templates, and guidance.
• Forward or escalate enquiries requiring specialist knowledge or management attention.
• Support the preparation and distribution of student communications, reminders, and announcements.
• Maintain professional, clear, and student-focused communication at all times.

Student Letters & Administration

• Assist with the preparation and processing of routine student letters and administrative documents.
• Assist with filing, trackers, spreadsheets, and general Student Life administration.
• Ensure student information is handled confidentially and appropriately.

Orientation & Student Induction

• Support the preparation and delivery of student orientation sessions.
• Assist with orientation materials, presentations, room preparation, student lists, and attendance.
• Welcome new students and help guide them during their first days on campus.
• Support students with general questions regarding campus facilities, services, and Student Life.
• Assist with follow-up communication after orientation sessions.

Student Events & Engagement

• Support the organisation and delivery of student events, activities, and information sessions.
• Assist with event preparation, registrations, student communication, room setup, materials, and attendance.
• Support coordination with relevant internal teams where required.
• Attend events and provide on-site operational support.
• Help collect student feedback following events and activities.

Campus Support

• Assist with general day-to-day campus operational matters.
• Support coordination of rooms, student-facing areas, materials, signage, and campus information.
• Report operational or facility-related issues to the appropriate team.
• Support coordination with IT, Marketing, Facilities, and other departments when required.
• Assist with practical preparations for campus activities and student-facing initiatives.

Student Information & Guidance

• Provide students with approved general information regarding areas such as health insurance, accommodation, healthcare contacts, campus services, and other Student Life matters.
• Ensure students are directed to the appropriate specialist or external provider where further advice is required.
• Avoid providing advice outside the intern’s area of responsibility and escalate when necessary.

Additional Responsibilities

• Undertake other reasonable administrative, student-facing, event, and campus-support tasks as requested by management, provided they are appropriate to the level and developmental nature of the internship.

Your profile

• Currently enrolled in a Master’s degree programme.
• The internship must be a mandatory part of the candidate’s university programme.
• Eligible to undertake a full-time mandatory internship in Germany.
• Strong spoken and written English.
• German language skills are an advantage.
• Confident using Microsoft Office, email, spreadsheets, and standard digital systems.
• Comfortable working in a student-facing and multicultural environment.

 
Skills & Personal Qualities
The successful candidate should be:

• Friendly, approachable, and professional.
• Service-oriented and comfortable communicating with students.
• Reliable and well organised.
• Willing to learn and accept guidance.
• Able to manage routine tasks independently once trained.
• Careful when working with student information and documentation.
• Flexible and willing to support different campus activities.
• Proactive in asking questions when unsure.
• Respectful and able to work effectively within an international team.

Why us?

• An international environment with a multicultural audience and a meaningful social impact
• Support in achieving your professional goals and development
• Opportunities for career growth alongside BSBI, including leadership roles
• Extensive training to equip you with the knowledge and skills needed to excel
• Work in a young, dynamic and positive culture that fosters collaboration
• Be at the forefront of an exciting educational opportunity, leading the way forward and growing with BSBI