Transformation Manager

Mandarin Oriental Hotel Group is looking for a Transformation Manager to join our Transformation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Based in Hong Kong, this corporate role supports operational transformation across Mandarin Oriental Hotel Group. The Transformation team partners with colleagues across our corporate functions and hotels to translate strategic priorities into measurable business outcomes.

About the job

Based within the Transformation Department in Hong Kong, the Transformation Manager is responsible for supporting and delivering a portfolio of strategic operational transformation initiatives across our corporate functions and hotels. The role combines programme and portfolio governance, change leadership, stakeholder management and hands-on project delivery, with a focus on business adoption and value realisation. The Transformation Manager reports to the Group Director of Transformation.

As Transformation Manager, you will be responsible for the following duties:

• Support the oversight of a portfolio of strategic operational initiatives, maintaining project plans, risk and issue logs, governance materials and stage-gate requirements.
• Monitor programme progress, business outcomes, adoption and value realisation, identifying risks and developing appropriate mitigation plans with stakeholders.
• Bring stakeholders together, facilitate timely decisions and create momentum across complex initiatives and workstreams.
• Develop and deliver change, engagement and communication strategies, including colleague communications, training plans, leadership briefings, workshops and town halls.
• Support leaders in building organisational readiness, embedding change and encouraging continuous improvement.
• Lead selected strategic projects from initiation through deployment, adoption and value realisation.
• Define project scope, requirements, benefits, business cases and delivery approaches, while managing plans, budgets, risks, dependencies and timelines.
• Lead pilots and testing activities, coordinate global deployments across corporate and hotel teams, and capture lessons learned.
• Build trusted relationships with senior leaders and colleagues across multiple functions and locations.
• Facilitate alignment between stakeholders with different priorities, providing constructive challenge and maintaining a pragmatic focus on progress.
• Share knowledge, best practices and lessons learned across the Group, representing the Transformation function in meetings, workshops and leadership forums as required.

As Transformation Manager, we expect from you:

• At least six years of experience delivering transformation programmes, strategic initiatives or large-scale business change.
• Demonstrated programme and project management experience, with the ability to manage multiple priorities simultaneously.
• Practical experience in change management, communications, stakeholder engagement and driving adoption.
• Experience delivering technology, process or operating-model transformation.
• Strong stakeholder management and influencing skills, with the ability to build trust and align colleagues across different levels and functions.
• Excellent organisational, analytical and problem-solving skills, supported by close attention to detail.
• Clear written, verbal and presentation communication skills.
• The ability to balance strategic thinking with hands-on delivery in a fast-paced and evolving environment.
• An adaptable, collaborative and resilient approach, with the confidence to listen actively and challenge constructively.
• A focus on continuous improvement and delivering measurable business outcomes.
• High cultural awareness and sensitivity when working with global teams.
• Professional proficiency in English; Cantonese and/or Mandarin would be advantageous.
• A project management certification such as Agile, PRINCE2, PMP or an equivalent qualification would be preferred.
• Previous hospitality experience would be advantageous but is not essential.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
• MOstay. When you work as hard as our colleagues do, it is important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive room rates for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to our colleagues globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on your length of service and role.

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