- Location
- Newbury, England,GB, GB
- Type
- Full-time
- Department
- Human Resources
- Seniority
- Manager
- Source
- Eightfold
Description
Working hours: Full time 37.5 hours per week - Monday to Friday Working within a high-performing and collaborative team, you'll take ownership of a defined portfolio of accounts, ensuring commercial opportunities are translated into measurable outcomes. You'll combine analytical thinking with a people-focused approach, using insight, partnership, and strong execution to drive performance while helping shape sustainable growth across the UK Local channel. In this role, you will: Deliver acquisition, retention, and in-life value performance across a defined Regions account portfolio. Turn channel priorities into focused action plans that support commercial goals and customer outcomes. Execute trading plans, proposition launches, and commercial initiatives, ensuring activities are delivered effectively and at pace. Drive new business, renewal, retention, and base management activities in line with the agreed commercial framework. Monitor channel performance, identify risks and opportunities, and take proactive action to improve results. Partner with Trading and Channel Management teams to convert performance insights into meaningful actions and measurable improvement. Manage financial performance across your portfolio, helping ensure trading outcomes support current and future revenue targets. Take ownership of customer P&L performance, including work-in-progress oversight, delivery alignment, and in-life value optimisation. Support the delivery of Margin Improvement Plan (MIP) initiatives and Risks & Opportunities programmes, ensuring benefits are realised. Lead channel planning and forecasting activities, aligning with governance requirements, financial cycles, and business assumptions. Collaborate with Commissions teams to validate sales performance, AOV, and MAOV data, ensuring accuracy and adherence to commercial controls. Use performance data and analytics to identify trends across churn, usage, and value performance, translating insight into targeted interventions. Build strong partnerships across Go-To-Market, CVM, Marketing, Propositions, Sales, Finance, and Operations teams to unlock value and drive results. Maintain a disciplined approach to governance, accountability, and performance management while supporting continuous improvement. You'll bring experience in channel management, commercial performance management, or a similar customer-focused environment. You'll have strong commercial awareness and the ability to translate strategic objectives into operational delivery. You'll be comfortable working in a fast-paced environment where you'll make informed decisions and prioritise effectively. You'll use data and insight confidently to identify opportunities, solve problems, and improve performance. You'll be a clear and engaging communicator who can influence, challenge constructively, and build alignment with a wide range of stakeholders. You'll be equally comfortable collaborating across teams and taking ownership of your own deliverables. You'll demonstrate both strategic thinking and practical execution, balancing long-term goals with immediate business priorities. You'll bring a strong performance mindset, coupled with the curiosity to explore new ideas and the resilience to overcome challenges. You'll have experience managing forecasts, financial performance, or commercial metrics and using them to drive informed decisions. You'll be organised, dependable, and accountable, with a focus on maintaining governance, quality, and consistency. You'll value diverse perspectives and contribute to an inclusive environment where everyone can thrive and perform at their best. You'll be motivated by achieving results while building positive relationships and delivering great outcomes for customers and colleagues alike.