Key Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Job Summary

We are seeking a Key Account Manager to manage, nurture, and grow existing client relationships with HBX Group. This role is essential in ensuring client satisfaction, driving account performance, and identifying opportunities for incremental growth. You will be responsible for client onboarding, operational optimization, and ongoing engagement, while collaborating cross-functionally to deliver a seamless and impactful customer experience.

Key Responsibilities

Client Relationship Management

• Maintain and strengthen relationships with assigned key accounts.
• Conduct regular client meetings, monthly performance reviews, and reporting.
• Serve as the main point of contact, ensuring timely resolution of issues and alignment with client goals.

Account Activation & Optimization

• Understand client operations across departments (e.g., tech, pricing, mapping).
• Support onboarding of new products and services using Salesforce and Salesloft.
• Monitor account performance and implement optimization strategies for distribution and pricing.

Growth & Retention

• Identify upselling and cross-selling opportunities based on client needs and market trends.
• Build rapport across various levels of the client’s organization.
• Collaborate with internal teams to ensure delivery of client-specific solutions and improvements.

Required Skills

• Strong relationship-building and account management capabilities.
• Commercial acumen and consultative selling approach.
• Excellent communication, negotiation, and influencing skills.
• Ability to manage multiple projects and adapt to changing priorities.
• Analytical mindset with the ability to interpret data and drive decisions.
• Proactive, customer-focused, and results-oriented.

Required Tech Skills

• Proficiency in Salesforce, Salesloft, and BI tools (e.g., Tableau).
• Strong command of Microsoft Excel and PowerPoint.
• Basic understanding of API functionality and travel tech platforms.

Qualifications & Experience

• 5+ years in account management, sales, or client services.
• Fluent in English and source market language (essential).
• Willingness to travel up to 30% for client visits and meetings.
• Experience in matrixed organizations and tech-enabled environments.
• Background in travel, financial services, or related industries is a plus.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.