Are you an experienced project or program leader who can develop high-performing teams and drive measurable client and business outcomes?

Can you bring clarity, accountability, and executive-level insight to a complex portfolio of client programs and projects?

About the Business

About Our Team

About the Role

Responsibilities

• Lead, coach, and develop a team of project managers by setting clear expectations, providing feedback, and driving accountability for delivery outcomes and professional growth.
• Foster a high-performing culture grounded in ownership, accountability, collaboration, respect, and professional communication.
• Own project assignment decisions, align resources to project needs and priorities, and balance workloads to support delivery effectiveness and utilization.
• Oversee portfolio delivery against scope, schedule, budget, quality, and defined client and business outcomes.
• Monitor portfolio health, capacity, financial performance, risks, gaps, and opportunities, including revenue, margin, and delivery costs.
• Ensure project data, reporting, and documentation are accurate, complete, timely, consistent, and audit-ready across Adaptive Work and other required tools and templates.
• Provide consolidated portfolio reporting and executive-level insights that support informed decision-making and proactive risk management.
• Define and manage escalation processes, ensuring risks and issues are identified early, documented clearly, assigned appropriately, and driven to resolution.
• Partner with Sales and Professional Services during pre-delivery phases to align project scope, assumptions, and delivery plans.
• Guide project managers through blockers and complex cross-functional delivery challenges while reinforcing disciplined execution and follow-through.
• Ensure requirements are defined, aligned, traceable, and validated throughout the project lifecycle.
• Ensure appropriate project assurance and quality practices are applied, including reviews and validation to confirm delivery remains on track.
• Ensure projects are effectively closed, including completion of documentation, transition to business-as-usual operations, and capture of lessons learned.
• Drive adoption of standard tools, templates, methodologies, governance, and reporting practices across the team.
• Identify and implement improvements that enhance the scalability, consistency, and effectiveness of the PMO, and share best practices and lessons learned.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree, preferably in Business, Project or Program Management, Information Technology, or a related field, or equivalent experience.
• 5+ years of experience in project or program management, including experience leading teams or managing project portfolios.
• Proven ability to lead and develop teams, drive accountability, and foster a positive, high-performing culture.
• Demonstrated ability to partner effectively with Professional Services, Sales, Product, and other internal stakeholders to drive alignment and execution.
• Strong executive communication skills, including the ability to deliver clear, concise, and professional updates, escalations, and portfolio insights to senior leadership.
• Experience with project management and reporting tools such as Adaptive Work, JIRA, or similar platforms, with a focus on reporting consistency, data accuracy, and portfolio visibility.
• Demonstrated ability to manage complex risks and escalations, maintain appropriate documentation, and drive resolution across cross-functional stakeholders.
• Strong stakeholder management and influencing skills, including the ability to build relationships and lead across teams without direct authority.
• Excellent verbal and written communication skills with a strong emphasis on clarity, professionalism, and executive presence.
• Strong analytical, problem-solving, planning, organizational, and judgment skills, with the ability to manage competing priorities and drive outcomes.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Teams.
• Experience in Financial Crime Compliance, risk, or financial services industries is preferred.
• Experience with Adaptive Work, JIRA, and reporting tools is strongly preferred.

Working for you:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice