SENIOR PROGRAMMER ANALYST (GIS) - Information Technology

The Senior Application Programmer Analyst is responsible for the planning, architecture, development, maintenance, and support of complex applications for the enterprise delivered via the web, Internet and Intranet, and/or client-server.  The incumbent is responsible for applying Object Oriented Programming best practices, architectures, and patterns, assists developers in programming, and aids in planning, architecting, securing, unit testing, and deploying applications.  Responsible for adhering to Software Development Life Cycle (SDLC) best practices, change control policies, and service level agreement (SLA) compliance.  Keeps current on legal and technical issues that impact the County.

1. Communicates with end-users and third-party vendors to obtain requirements for projects and application updates for major/complex applications.
2. Leads the design, programming (development), maintenance and execution of testing of new and changed functionality for complex/major applications.
3. Writes advanced programs for specific applications and designs special reports and forms as requested by various County departments in compliance with County and IT department policy and procedures.
4. Updates system end-user and training documentation as well as provides training to end-users.
5. Actively partners with business units to identify improvements that will increase efficiency of the systems.
6. Provides second-level end-user support.
7. Leads the work effort with other department personnel to provide around-the-clock support for those applications that require 24-hour support.
8. Conducts statistical reporting to management relating to application performance, usability, and upgrade requirements to properly support County departments.
9. Manages interface and associate error logs.
10. Maintains business process procedures in conjunction with the process owners.
11. Resolves High-level Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex customer department end-user problems.
12. Creates High-level Request/Incident tickets from users and generates Requests for Change to the production environment to troubleshoot and fix the most complex customer department end-user problems.
13. Works closely with vendors to resolve issues and manage deployments.
14. Analyzes and resolves complex application and data problems.
15. Performs all other related duties as required.

• Bachelor’s degree or equivalent.  
• Three (3) years of experience in information technology including experience or training in systems analysis, design and computer programming.
• Additional education may substitute for required experience on a year-for-year basis.  
• Current experience in building applications using .NET, HTML and web services.  
• Strong knowledge of relational databases and integration frameworks is highly desired.  
• Licensure or certification not required but considered a plus.
• Must possess fundamental knowledge of systems analysis, program design and specification, coding, testing, debugging, and documentation.  
• Must be able to multi-task and work independently on the most complex assignments using independent discretion and judgment as well as transition quickly between projects/issues with minimal supervision.
• Must have the ability to gather requirements, analyze systems, develop solutions, test and document changes working in collaboration with other developers in a team environment. 
• Must have the ability to gather, understand and translate business requirements into system solutions.
• Must have strong interpersonal skills with the ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels.  
• Position requires the ability to consistently meet deadlines.  
• Must be able to work and communicate effectively with both team members and customers.  
• Position requires the ability to understand the concepts, best practices, and execution of business analysis and project management principles.  
• Must have the ability to verify that the product meets the requirements. Position requires the ability to follow standards and system development methodology.  
• Must be able to display a courteous and professional demeanor.  
• Driving may be required.  Must have a valid and current driver’s license.

While performing the duties of this position, the incumbent is regularly required to sit, walk, climb, stoop, lift, push and pull.