Customer Service Specialist

Shape the Future of Consumer Experience  

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. 

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. 

Join us in our exciting quest to build the future home! 

Where you'll be: You will be based at our office in Bucharest. 

 
What you’ll do: 

As a Customer Service Specialist, you will play a key role in delivering an exceptional customer experience and ensuring smooth order management processes. Working closely with customers, sales, planning, and logistics teams, you will help drive operational excellence while building long-lasting business relationships. 

• Managing customer orders in SAP and ensuring accurate order processing 

• Providing comprehensive customer support and resolving inquiries efficiently 

• Handling complaints related to pricing, credit notes, and undelivered goods 

• Managing back-orders  

• Coordinating deliveries according to customer unloading schedules 

• Supporting B2B and C4C ticketing platforms 

• Administering returned and damaged goods processes 

• Collaborating closely with Sales, Planning, and Logistics teams 

• Monitoring service levels and contributing to customer satisfaction goals 

• Preparing reports for internal and external stakeholders 

Requirements & Qualifications: 

• Experience in customer service, order management, business administration, or a related area 

• Secondary school diploma or university degree 

• Good knowledge of MS Office, especially Excel 

• Experience working with SAP P10 

• Fluent Romanian and intermediate level of  English 

• Strong customer-oriented mindset 

• Excellent communication and collaboration skills 

• Ability to work effectively under pressure and solve problems proactively 

• Team-player attitude combined with ownership and accountability 

• Positive approach towards sustainability and continuous improvement 

We Offer: 

• Career at one of the leading global home appliances companies 

• Extensive learning opportunities and flexible career path 

• Hybrid work (5 days per month from home) 

• Dynamic and supportive team 

As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.