Program Manager II (Glisan Street)

Program Manager II (Glisan Street)

Job Overview

Schedule/Location: This position is located at Glisan Street House, a 10-bed licensed residential treatment facility (RTF) program located in NW Portland, OR.

The schedule for this position is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Position: Program Manager II

Program: Non-Secure Licensed Residential/Staffed Housing

Cascadia’s Mission and Vision:  

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve. 

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Program Description: Cascadia operates housing sites in which individuals live independently and utilize mental health services through Cascadia. The goal is to promote self-sufficiency and housing stability by providing voluntary, flexible, and supportive services that respond to an individual’s needs and interest in engaging in service. We have sites in Multnomah County (Portland) and Clackamas County (Wilsonville).

Position Description: The Program Manager II works as part of an interdisciplinary team and is responsible for ensuring that program activities are administered effectively and in accordance with regulatory requirements. This position is responsible for providing clinical oversight, support, and professional development for assigned staff.

This position must understand, appreciate, and respect the individuals within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches, and helps create a work environment of safety and acceptance.

Essential Responsibility

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add, or remove duties as necessary. 

General:

• Manage the day-to-day operations of assigned clinical program – including client care, quality improvement and service delivery.

• In collaboration with leadership, set annual goals and objectives aligned with integrated treatment and the mission.

• With support from Quality Management and Cascadia’s compliance department, investigate and resolve client complaints

• Assist with the development of an operating budget to support the programs goals and objectives.

• Monitor expenditures monthly and control costs; ensure expenditures stay within budget.

• Attend both internal and external meetings to collaborate, problem-solve, advocate for programs, and maintain positive working relationships with employees and stakeholders.

• Oversee and leverage clinical data to monitor performance and assist in decision making.

• Serve as a liaison between departments, facilitating collaboration among interdisciplinary teams, and communicating with stakeholders.

• Assess progress toward achieving goals and objectives and revise plans, systems, policies, and procedures to assure success.

• Provide input into the development of policies, procedures, and systems in support of program goals.

• Perform other duties as assigned.

Regulatory & Compliance:

• Comply with laws, regulations, policies, and procedures under which the program and company operates.

• Comply with and manage relevant Contracts, Memorandum of Understanding (MOU), and Grants.

• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.

• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.

• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements. 

• Adhere to mandatory abuse reporting laws and HIPAA requirements.

• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.

• Complete assigned employee training in compliance with program and company requirements.

• Provide guidance, support, and training to other staff in alignment with company mission and values.

• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

Supervisory Oversight:

• Provide regular supervision, coaching, and annual training oversight for direct reports.

• In collaboration with program leadership, determine staffing requirements, recruit, hire, and train staff in a manner that encourages and maintains Cascadia’s Values.    

• Establish work plans and priorities for staff members, assess the progress of staff members.  

• Promote and complete annual employee training requirements on a timely basis.

• Demonstrate commitment to continuing professional development.

Leadership

• Take the initiative in thought leadership, innovation, and creativity.

• In collaboration with leadership team develop, review and revise clinical guidelines and operational workflows; as well as set annual goals and objectives aligned with Cascadia’s mission. 

• Create, model, and maintain a work culture that supports Cascadia’s Values.

• Attend and participate in all meetings as assigned, including but not limited to staff and team meetings, consultations with staff, individual and group supervision.

• Develop and maintain strong relationships with internal and external customers to promote quality and efficiency in Cascadia operations.

• Perform other duties as assigned.

Qualifications

Education:

• Required: Bachelor’s degree in a behavioral science field from an accredited college or university or three years of full-time professional experience providing direct service to individuals in a social service setting. Demonstrate the competencies to become credentialed as a Qualified Mental Health Associate (QMHA), as outlined in the Oregon Administrative Rulings (OARs). Certification must be kept current and in compliance with OARs through MHACBO. 

Experience:

• Required: Minimum five years of experience in community mental health or related field. 3 years clinical experience providing community behavioral health services AND a minimum of 2 years staff supervisory experience

Specialized Knowledge, Skills and Abilities

• Understand the unique clinical needs of individuals served.

• Understand the recovery model, motivational interviewing, illness management and recovery, evidence-based practices, and strength-based philosophies and strategies.

• Expert level written and verbal communication skills

• Demonstrated proactive approaches to collaboration and problem-solving to meet deadlines

• Operate computer hardware and software at a level needed to effectively perform job functions.

• Highly resourceful team-player, with the ability to also be extremely effective independently.

Other:

• Employee must possess a valid driver’s license, three-year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.

• All client-facing positions must have the ability to perform Basic Life Support (BLS) and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire. Certification must remain current.

Working Conditions

Environmental: This role is centered on direct client, staff and community engagement, it is designed for in-person work and does not include hybrid or remote work options.

Work is performed in one or more of the following: administrative and clinical offices, acute care settings and community setting including client residences, correctional facilities, shelters, hospitals, public places and other social service sites. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.

Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. In addition, this position requires exercising sound judgment.

Cascadia is an Equal Opportunity Employer. If you need assistance or accommodation due to a disability, contact us at 503-963-7654. 

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

• Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following hire date)
• VSP Vision Discount Plan
• 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bike to Work Reimbursement
• Discounted Fitness Memberships
• Trauma Support Team

Starting Rate Range in USD ($)

$80,525.49 - $86,286.18