Project & Program Manager

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role As a Project & Program Manager, you will join an energetic, fast-paced team dedicated to operational excellence. In this role, you will lead and deliver end-to-end projects within defined scope, time, quality, and budget constraints.
 

Working closely with local operations, cross-functional squads, and external partners, you will bring structure to complex briefs while embodying our core values to Lead, Deliver, and Care.

You will take full ownership of outcomes, keeping solutions simple and effective while putting a customer-centric approach at the heart of everything you do.

These are some of the key components to the position:

• Turn defined briefs into realistic, actionable project plans with clear objectives, scope, milestones, and risk management.

• Run projects end to end from initiation to proper closure, including handovers and clear lessons learned.

• Track progress, budget, and quality, flagging slippage early alongside structured options and recommendations.

• Lead continuous improvement and LEAN process-optimization initiatives to elevate delivery operations.

• Manage operational stakeholders by preparing clear information to facilitate timely decision-making.

• Facilitate productive working sessions and steering meetings to keep projects moving at a swift pace.

• Execute day-to-day project activities directly, balancing hands-on work with structured oversight.

• Escalate complex risks, trade-offs, or scope changes to senior management when necessary.

What will you bring to the team?

• Proven track record of independently planning and delivering medium-sized operational or process improvement projects.

• Strong understanding of continuous improvement practices (such as LEAN) and structured operations change.

• Practical capability to manage operational stakeholders through clear, pragmatic, and fact-based communication.

• Excellent facilitation skills, with the ability to turn complex choices into actionable recommendations.

• Proficiency with standard project management tools such as Jira, Confluence, MS Project, or Smartsheet.

• Exceptional written and spoken English skills; knowledge of Dutch or French is a strong asset in regional markets.

• A hands-on, pragmatic mindset that prioritizes effective, on-time delivery over theoretical perfection.

• Strong organizational capability to manage multiple parallel initiatives in a fast-changing environment.

• Ability to build trust across matrixed organizations with local and central stakeholders.

At JET, this is how we play Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com.

We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!