- Location
- Stoke
- Workplace
- Hybrid, Onsite
- Type
- Full-time
- Department
- Insurance
- Source
- Pinpoint
Description
Claims Handler
Application Deadline: 2 October 2026
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Stoke
Description
Location: Onsite, Stoke-on-Trent - ST1 3DH. Hybrid working after probation!
Full-Time: 37.5 hours per week
Davies is seeking a Claims Handler to join our successful Property team in our Stoke office.
This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.
Industry experience is a plus, but not essential. You can look forward to excellent training and great opportunities.
Full-Time: 37.5 hours per week
Davies is seeking a Claims Handler to join our successful Property team in our Stoke office.
This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.
Industry experience is a plus, but not essential. You can look forward to excellent training and great opportunities.
What will your day look like:
- Liaising with customers, insurers, suppliers, and colleagues nationwide
- Analysing policies to determine claim coverage and devise efficient claims processing strategies
- Keeping policyholders informed about claim progress through well-crafted correspondence
- Setting up new claims, appoint contractors, and update internal systems
- Issuing payments and arrange settlements as needed
- Ensuring compliance with contractual and regulatory requirements
- Contributing to team success and driving business growth
Knowledge and Abilities:
- Customer-Centric Approach: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
- Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
- Attention to Detail: Excellence lies in the little things.
- Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
- Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills
- Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Skills
Compliance
