Project Manager - Sales

Hi there! We are South and our client is looking for a Project Manager - Sales!

Note to Applicants:

• Eligibility: This position is open to candidates residing in Latin America.

• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.

• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

• Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited. 

• Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile. 🙂

 

About the Role

We are looking for a Project Manager to support the Sales and Operations teams throughout the full lifecycle of customer transactions, from quotation and order creation through fulfillment and post-sales support.

This role combines sales support, order coordination, ERP/CRM administration, vendor and purchasing coordination, and customer service. The ideal candidate is highly organized, detail-oriented, process-driven, and comfortable managing multiple priorities while working closely with Sales, Operations, Purchasing, Finance, Warehouse, and customers.

Key Responsibilities

Pre-Sale Support

• Gather costs from vendors and price lists.
• Confirm product and service availability.
• Prepare, build, and update quotes in NetSuite.
• Collaborate with Sales Representatives on costing and proposals.

Order Coordination

• Create and maintain Sales Orders (SOs) in NetSuite.
• Prepare and coordinate Change Orders (COs).
• Collaborate with Purchasing to ensure products and services are procured on time.
• Coordinate order fulfillment timelines with internal teams.
• Communicate fulfillment details, updates, and potential delays to Sales Representatives and customers.
• Gather and communicate shipping requirements to Warehouse and Logistics teams.
• Send pick requests to the warehouse.
• Communicate tracking information to Sales Representatives and customers.
• Coordinate special billing instructions as needed.
• Work with Senior Project Managers to ensure effective delivery of Sales Orders and services through final fulfillment.

CRM & ERP Administration

• Enter and maintain accurate customer information in the CRM.
• Enter customer and shipping information into NetSuite.
• Collaborate with Finance to create and maintain customer account information in NetSuite.
• Ensure data accuracy and consistency across systems.

Post-Sale Support

• Coordinate customer warranty claims and service requests.
• Work directly with customers to resolve warranty and equipment service issues.
• Process and track service requests through internal service teams and external service partners.
• Monitor service timelines and ensure compliance with company standards.
• Communicate updates, issues, and delays to Sales Representatives and customers.

What Success Looks Like

Success in this role requires a customer-centric, team-focused "We First" mindset and a strong commitment to efficient processes.

The successful candidate will:

• Demonstrate exceptional attention to detail and accuracy.
• Effectively prioritize, schedule, and organize multiple projects simultaneously.
• Take ownership and accountability for assigned responsibilities.
• Build and follow efficient processes.
• Maintain clear and consistent communication with internal teams and customers.
• Be proactive in identifying issues and following through to resolution.
• Enjoy helping teammates succeed and supporting accountability to established processes.
• Maintain organized notes, calendars, and project information.

Requirements

• Previous experience in project coordination, sales operations, order management, customer operations, or a similar role.
• Working knowledge of ERP and CRM systems; experience with NetSuite is highly preferred.
• Strong written and verbal communication skills in English.
• Excellent organizational and time-management skills.
• Strong attention to detail and data accuracy.
• Ability to coordinate multiple orders, projects, and priorities simultaneously.
• Strong problem-solving and follow-through skills.
• Comfortable working cross-functionally with Sales, Operations, Purchasing, Finance, Logistics, and customers.
• Highly self-motivated, accountable, and process-oriented.
• Previous experience in product operations, sales, or order fulfillment is a plus.

 

 If this opportunity sounds good to you, send us your resume!