Case Worker

Position Purpose summary:  

Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate. 

This is a permanent full-time position with 37.5 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break. 

Shifts: 7:00 a.m. to 3:00 p.m., Monday to Friday 

ACCOUNTABILITIES:  

Service Responsibilities 

• Develop and maintain a caseload. 

• Complete an intake and assessment on each resident including VI SPDAT and Diversion tools 

• Provide problem solving/referral counseling to Booth Centre Shelter residents. 

• Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments. 

• Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants. 

• Provide assistance to front desk personnel as necessary, including responding to client issues and crises. 

• Be available to respond to client issues in the dining hall and kitchen during meal services 

• Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book. 

• Contact emergency service personnel (ambulance or police) when necessary. 

• Maintain confidentiality with regard to clients/staff and Centre’s records. 

• Work closely with and carry out tasks assigned to you by your supervisor. 

• Fully participate in Hamilton Booths Harm Reduction Program including but not limited to:  providing safer supply to residents, client centered supports and education 

Organizational Responsibilities 

• Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual. 

• Meet with Management for supervision as scheduled. 

• Model appropriate qualities for this position – i.e., self-motivation, punctuality, and personal hygiene. 

• Commit to and sign the agency and clients’ confidentiality form. 

• Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre. 

• Work within mandate and mission of the Salvation Army. 

• Represent The Salvation Army Booth Centre in a professional manner. 

Perform other duties as required. 

WORKING CONDITIONS:  

• May work with potentially aggressive clients. 

• Fully participate in our Harm Reduction Program which includes providing safer supplies  

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS: 

• University/College diploma in Social Service and/or a combination of education and related life experience. 

• Alternative combinations of education and experience may be considered. 

EXPERIENCE AND KNOWLEDGE: 

• Competent on word processing equipment such as Windows, Microsoft Office etc. 

• Demonstrates knowledge of Community-based resources.  

SKILLS AND CAPABILITIES: 

• Excellent oral and written communications skills and effective interpersonal skills. 

• Ability to work with socially disadvantaged people who may often harbor resentment and anger. 

• Demonstrated ability to establish and implement goals and plans for self and clients. 

• Demonstrated ability to work both independently and under supervision. 

• Ability to lift/carry up to forty pounds. 

• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.  

• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. 

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. 

We thank all applicants, however, only those candidates to be interviewed will be contacted. 

You must advise your managing supervisor of your intentions prior to submitting your application.