Customer Experience Consultant

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Role Overview

We are seeking a Finance & Tax Operations Specialist with strong knowledge of finance processes and Indian tax regulations (GST, SEZ, LUT, etc.). The ideal candidate will manage end-to-end SEZ documentation workflows, ensure timely customer endorsements, support internal compliance requirements, and drive improvements and automations in existing processes. This role demands high ownership, attention to detail, and strong coordination with internal and external stakeholders.

You will be responsible for:

1. SEZ Documentation & Customer Coordination

• Share advisories and communicate SOP updates to SEZ customers.

• Assist customers with query resolution via email, calls, and follow-ups.

• Support customers with LUT documents / ARN for Maersk, Damco, and APMT after consulting internal teams.

• Prepare and share LOI drafts; request LOI and LOA from customers.

• Handle customer queries related to LOI, coordinating with internal stakeholders when required.

• Verify soft copies of LOI/LOA and inform customers for corrections if needed.

• Receive physical LOI and soft copies and ensure proper filing—both hard copy (retrievable) and shared drive.

• Follow-up weekly for pending endorsements; share monthly reminders with customers.

• Share regular updates on endorsement and exposure status with all stakeholders.

2. Systems & Compliance Activities

• Download Power BI reports for pending endorsements and prepare customer reports.

• Liaise with AR team to reinstate SEZ flag in MDG.

• Get SEZ codes updated in SAP and ensure accuracy.

• Update SEZ status in EY portal.

• Generate SEZ invoices without GST, ensuring full compliance with tax rules.

• Support onboarding of new SEZ customers with advisories, FAQs, and documentation guidance.

• Perform yearly comparison of SEZ customers (2024 vs 2023), track new customer additions, and prepare related MIS.

3. Process Improvement & Automation

• Identify inefficiencies in SEZ workflow, documentation handling, data flow, and stakeholder coordination.

• Propose and implement process improvements in collaboration with FinOps, CX, Tax, AR, and IT teams.

• Drive automation initiatives to reduce manual work—Power BI enhancements, workflow automation, dashboard improvements, and SOP redesign.

• Support system transitions (SAP, MDG, EY portal, S4 migration) impacting SEZ processes.

4. Cross-Functional Collaboration

• Work closely with Tax, Finance, Customer Experience, AR, and IT teams to resolve issues promptly.

• Ensure customers and internal stakeholders are aligned on SEZ requirements, exposure, and timelines.

• Participate in audits by providing documentation, reports, and process walk-throughs.

Preferred Qualifications & Skills

• Bachelor’s degree in Finance, Commerce, Accounting, or related field (MBA preferred).

• Strong working knowledge of GST, SEZ regulations, LUT, LOI/LOA compliance.

• 2–5 years of experience in finance operations, tax operations, or compliance workflows.

• Experience with SAP, MDG, Power BI, or EY compliance portals is an advantage.

• Good communication skills—email, customer handling, stakeholder updates.

• Strong analytical skills with a continuous improvement mindset.

• Ability to manage multiple cases, track tasks, and maintain high accuracy.

• Exposure to automation tools (Power Automate, RPA) is a plus.

• Working days - Mon-Fri (Work from office), general shift.

Who Will Succeed in This Role?

• Someone who enjoys structured processes but is equally comfortable improving them.

• A person with strong ownership, discipline, and ability to follow up consistently.

• Someone proactive who can bring operational efficiency and reduce manual errors

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].