Manager, Enterprise Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Enterprise Operations

Overview
• Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation.
• Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users.
• Manage those who monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.
• Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement.
• Have you worked in a control center environment?
• Do you like to triage and drive events to resolution?
• Do you like to interact with Customers, vendors, and support teams on a global scale?

Shift : Night Shift - 18:30 IST to 06:30 IST - 12 hours Sun - Wed (alternate)


Role
• Plan, coordinate and implement change within the network environment.
• Provide business knowledge and technical support for department.
• Provide leadership, direction and supervision to staff.
• Ensure area is adequately staffed and managed; personnel have appropriate training and skills resulting in successful behaviors.
• Perform strategic planning, financial planning, administration and management of department.
• Provide technical and advisory support for staff to ensure the development and implementation of applications.
• Provide management level status reports.
• Coordinate multiple project efforts.

All about You
• Bachelor’s Degree or equivalent work experience.
• People management experience.
• Advanced-level knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).
• Expert -level ability to perform post-event analysis.
• Management experience applying extended expertise of principles, theories and concepts.
• Advanced knowledge and experience with multiple functions within an organization.
• Experience in developing and managing departmental budget.
• Demonstrates the ability to function in 5 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network), and has intermediate-level understanding in at least 4 areas.
• Advanced UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.
• Effective problem and troubleshooting skills.
• Effective written and verbal communication skills.
• Effective organization skills.
• Effective interpersonal skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.