Technical Operations Manager, Enterprise Central Ops

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission.

Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.

The future of healthcare is being built right now. Come deliver this transformation.

About The Role:

We’re looking for a hands-on Technical Operations Manager to automate processes, deploy AI into day-to-day workflows, and build the systems that make our operations scale. You’ll work horizontally across our enterprise suite—spanning multiple products, teams, and customer segments—to unify data models, standardize processes, and create reusable building blocks that scale company-wide. You’ll roll up your sleeves on ambiguous, high-impact problems, turn messy data into reliable pipelines, and own the metrics that move both revenue and profitability.

What You'll Do:

• Build & automate: Design reliable, scalable workflows (SQL-backed, API-driven, Retool-powered) that eliminate manual work and materially improve velocity, quality, and cost.

• Ship AI into ops: Identify high-leverage use cases (triage, routing, QA, forecasting, SOP generation) and implement practical AI tools that measurably improve outcomes.

• Own the numbers: Define, track, and improve core operational KPIs (productivity, quality, scalability). Your success is measured by moving metrics—not meeting hours.

• Systemize complexity: Stand up data models, dashboards, and processes that turn ambiguity into repeatable, auditable operations.

• Cross-functional Partnership: Partner with Product, Engineering, and Account Management to scope requirements, align on SLAs, and deliver durable solutions.

• Program management: Drive projects end-to-end—requirements, design, build, launch, iterate—ensuring on-time delivery and measurable impact.

What You Have

• 2–5 years in technical ops, data/analytics, software, consulting, or similar in a fast-paced SaaS/tech environment.

• Technical fluency: Strong SQL (joins, windows, CTEs, performance basics); experience with Retool or similar internal tooling; comfort with APIs and basic web scraping.

• AI in practice: You know how to evaluate and deploy AI/LLM tools to real workflows (prompting, guardrails, basic evals), not just in theory.

• Systems thinking: Ability to translate business problems into data models, pipelines, and lightweight services that scale.

• Execution & ownership: Track record of driving projects from idea → shipped → adopted → measured impact.

• Communication: Clear, structured writing and stakeholder management across technical and non-technical partners.

• Bias to action: Comfortable in ambiguity, excellent at prioritization, and proactive about unblocking teams.

Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com, @ commure.com or @ augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.