Systems Analyst

The City of Redmond is a thriving, culturally diverse community and home to over 80,000 residents. Redmond is the hub of an array of commerce and industry ranging from technology, aerospace, and gaming to biomedical and innovation start-ups. In this role, you will represent the city, and our values of service, integrity, accountability, belonging and stewardship.

We have an exciting opportunity for you to join our Business Solutions team within the Technology & Information Services (TIS) department as a Systems Analyst with expertise in business applications. The Business Solutions team helps manage a portfolio of over 170 applications across all city functions and departments. This opportunity is for someone who has in-depth experience working with large-scale enterprise business applications such as ERP (Enterprise Resource Planning), EAM (Enterprise Asset Management), HR systems (HRIS/HCM), and Permitting systems.

As a Systems Analyst you will optimize business applications to meet departmental needs while enhancing system functionality, usability, and performance. You will provide daily support to application users and act as a liaison between the business and IT, ensuring technology solutions align with operational goals. You will be expected to communicate proactively with stakeholders, keeping them informed on progress, timelines, and any issues that arise. Success in this position requires a strong blend of backend technical expertise and exceptional customer engagement skills to build trusted partnerships and deliver meaningful, user-centered solutions.

Partnership, Analysis, and Delivery

• Build and maintain trusted partnerships with business stakeholders through proactive communication, regular status updates, and early escalation of risks or changes.
• Collaborate with stakeholders to understand business needs and translate them into functional and technical requirements, focusing on the underlying problem before moving to solutions.
• Contribute to the technology roadmap by proactively evaluating systems and identifying opportunities to improve, consolidate, or modernize the platforms your partners depend on.
• Analyze, design, implement, and maintain vendor and in-house developed business applications, including Tier 1 applications for Parks, Public Works, and Planning Departments.
• Develop training materials, documentation, and deliver end-user training.
• Customize and administer enterprise systems using built-in tools and integrate business applications using data mapping techniques and various technologies.
• Design and maintain databases, reports, and dashboards, and optimize system performance through troubleshooting and root cause analysis.
• Define and document technical standards, procedures, and best practices.
• Stay current on emerging technologies and make recommendations to improve business systems.
• Provide technical guidance on complex issues and oversee application updates, patches, and system modifications to ensure stability and performance.
• Manage vendor relationships, maintenance agreements, warranties, and escalations.
• Lead and/or support projects using established project management practices.

Knowledge, Skills and Abilities

Knowledge of and Skills in:

• Intermediate to advanced knowledge and experience working with large-scale enterprise business applications such as ERP (Enterprise Resource Management), EAM (Enterprise Asset Management), HR systems (HRIS/HCM), and Permitting systems.
• Business analysis and design skills, including documentation.
• Functional analysis skills to translate business needs into application specifications.
• Data visualization tools such as PowerBI, Excel, Tableau.
• SDLC methodology and a strong understanding of IT security concepts and standards
• PM methodologies such as Waterfall and Agile. PM tools such as Smartsheet, JIRA, MS Project, Excel.
   

Abilities:

• Work directly with City departments to facilitate systems analysis and change management processes.
• Create and manage platform management awareness training programs for employees, contractors and approved system users.
• Provide subject matter expertise to City senior management on a broad range of systems solutions, best practices, and compliance requirements particularly related to Federal, State, and County standards.
• Monitor vendor alignment with system requirements as needed.
• Ability to participate in decisions based on the entire body of work and assimilate the big picture.
• Ability to support decisions and resolve complex problems that involve understanding the priorities and organizational needs of the City.
• Ability to contribute to technical systems implementation, design, programming and systems administration duties.

Education and experience:

• Bachelor's degree in computer information systems, business or related field preferred;
• 3-5 years of experience in analyzing, designing, developing, procuring, testing and maintaining information systems
• 2 years of project management experience preferred.
• Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities.

Other

This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.

Please review the Systems Analyst job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.

Our employees earn competitive wages and enjoy an exceptional benefits package that includes:

• MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.
• PRESCRIPTION DRUG INSURANCE - Included with each medical plan
• DENTAL INSURANCE - For employees and their eligible dependents
• VISION INSURANCE - For employees and their eligible dependents
• OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance
• FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses
• PAID VACATION & HOLIDAYS – with (13) paid holidays per year
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include: Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan
• Annual COLA adjustments
• Annual merit increases of up to 5%

To learn about benefits at the City of Redmond, please visit C2MB (ajg.com)