- Location
- Remote/Hybrid if local to Maryland · Columbia, Maryland, United States
- Workplace
- Hybrid, Remote
- Department
- Program Delivery - CMS
- Education
- Bachelor
- Source
- Greenhouse
Description
Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.
Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.
We are Sparksoft!
ROLE & RESPONSIBILITIES:
- Operations shift Analyst to support operability of data services hub system at night. This position requires the analyst to support night shift periodically, as the project needs.
- Must be flexible for off-business hour schedules and be able to support 24/7’s on-call support, as needed during open enrollment period.
- Monitoring the system live, using multiple tools like New Relic, Splunk, and other monitoring tools in production and pre-production environment.
- Perform change request (CR)/remedy ticket (RT) analysis
- Escalate issues and risks in a timely manner
- Monitor production region and IMP region
- Work on identifying the root cause analysis of the production issues
- Work with TDS, XOC, and the ops team to fix production issues
- Produce bi-hourly reports and daily reports
- Identifying/understanding/analyzing ongoing Production issues and providing an initial level of triaging and ability to properly communicate these issues.
- Recognizing and adopting best practices in reporting and analysis
- Working with integrated partners and operations teams to manage and resolve issues.
- Supporting Testing and analysis activities performed by the team
- Strong communication skills
- A good understanding of networking/Communication protocols is a plus
- 4 to 6 years of Prior development/Operations experience is a plus
REQUIRED EXPERIENCE:
- Determine System objectives by studying business functions, gathering information and evaluating output requirements
- Understanding of System Engineering Concepts
- Strong understand on Java or any relevant core
- Adaptive in high pressure and short deadlines
- Initial triage of events,
- Categorization and prioritization,
- Directing troubleshooting activities,
- Technical escalations.
- Problem management.
- Supporting change control.
- Can ensure the integrity and security of the healthcare products and the data
- Excellent communication and interpersonal skills
- Can work independently and/or as a collaborative team player
- Candidates must be able to obtain and maintain a Public Trust clearance
- Candidates must have lived in the United States 3 out of the past 5 years
PREFERRED EXPERIENCE:
- Experience in using tools like Splunk, New Relic is a plus
- Health care background
EDUCATION & CERTIFICATIONS:
- Bachelors in a relevant technical field
- 4 to 6+ years related experience
WHAT WE OFFER:
At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That’s why we’ve built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we’re committed to helping you thrive both inside and outside of work. When you join Sparksoft, you’ll enjoy:
• Competitive compensation and a 401(k) with employer contributions to help you plan for the future
• Flexible paid time off and hybrid ways of working that support true work-life balance
• Comprehensive health coverage—including medical, dental, vision, life, and disability insurance
• A curated in-office experience designed to foster community, team connections, and innovation
• Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
• Training and development programs that build new skills and prepare you for leadership roles
• A collaborative, transparent, and fun culture—recognized as a Great Place to Work®
Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at [email protected] or call 410-424-7700. Requests are reviewed and fulfilled on a case-by-case basis.
Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at [email protected].
Artificial Intelligence (AI) Policy: While Sparksoft values the appropriate use of artificial intelligence in the workplace, candidates must complete interviews and independent assessments using their own knowledge and abilities. Unless expressly permitted by Sparksoft, the use of AI during interviews and assessments is strictly prohibited. Violations may result in disqualification. Please contact your recruiter regarding accommodation needs.
