Systems Analyst

Systems Analyst (Sustain Services)

As a Systems Analyst specializing in Sustain Services, you will play a crucial role in ensuring the stability, reliability, and performance of our clients' production systems. You will collaborate with cross-functional teams to identify, analyze, and resolve production issues, enabling seamless business operations and enhancing the end-user experience.

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Your Impact

· Provide Level 2 and Level 3 production support for mission-critical applications.

· Monitor system performance, identify bottlenecks, and implement solutions to optimize application efficiency.

· Investigate, troubleshoot, and resolve incidents, ensuring timely issue resolution and minimal disruption to operations.

· Collaborate with development, QA, and infrastructure teams to deploy fixes and enhancements.

· Document issues, resolutions, and best practices to maintain a robust knowledge base.

· Perform root cause analysis (RCA) and contribute to continuous improvement initiatives.

· Manage system maintenance activities, including patch updates and performance tuning.

· Communicate effectively with stakeholders to provide status updates and ensure alignment on priorities.

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Skills & Experience

Required:

· Proven experience in production support and incident management in enterprise environments.

· Strong expertise in application monitoring tools like Splunk, AppDynamics, or New Relic.

· Proficiency in scripting and automation (e.g., Shell, Python, or PowerShell).

· Familiarity with database technologies, including SQL and PL/SQL.

· Knowledge of ITIL processes and best practices.

· Experience with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines.

· Strong analytical and problem-solving skills with attention to detail.

Preferred:

· Exposure to Agile methodologies and tools like Jira or Confluence.

· Experience with middleware technologies (e.g., Apache Kafka, RabbitMQ).

· Certification in ITIL, AWS, or other relevant areas.

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Set Yourself Apart

· Experience in managing large-scale, high-availability production environments.

· Demonstrated ability to lead incident resolution efforts across multiple teams.

· Hands-on expertise in automating repetitive tasks to improve support efficiency.