Human Resources Specialist Senior

Department: Fire Department

Salary: $29.71 - $42.70 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Charlotte Fire Dept Human Resource Division Senior Human Resources Specialist serves in a cross-functional position to provide support and ownership of the CFD payroll, benefits, FMLA/PPL, retirement processes. The primary responsibility of the Sr. HR Specialist is to ensure that the City of Charlotte and CFD attracts, hires, and retains the best employees. The primary focus for this position is to perform and assist with payroll processing and assist HR staff with annual promotional processes within the CFD, while working collaboratively with the CFD HR Manager and HR staff on strategies and analysis to support and achieve departmental recruitment, promotional processes, and performance goals. This position requires a strong customer service orientation with a proactive mindset, attention to detail and optimal time management skills that allow strong performance in a fast-paced environment.

MAJOR DUTIES AND RESPONSIBILITIES

• Perform weekly Payroll duties.
• Assist in presenting and advising employees about the City’s Insurance and Benefits to include coverage eligibility, and the enrollment process.  Receive, review and process enrollment and change forms for CFD retirees. 
• Assist in coordinating the CFD Voluntary Pledge Fund, to include orientation, enrollment, payment and correspondence with the Board and Fund membership. 
• Prepare financial reports and statements with monitoring bank accounts frequently.
• Assist in audits as necessary for the Voluntary Pledge Fund. 
• Work directly with family members and/or appropriate jurisdictions as liaison with benefit sources for employee.
• Assist in handling and processing insurance payments to active and retired deceased members of the CFD thru the NC State Firefighters’ Association, Charlotte Fire Dept Relief/Benefit Fund, the Charlotte Fire Department Voluntary Pledge and City of Charlotte Life Insurance. 
• Process employee resignations, terminations, transfers, demotions, leave of absence, sick leave and beneficiary changes.
• Meet with CFD employees to process necessary changes in benefits coverage.
• Assist in processing Retirements for CFD employees.
• Produce employee time reports (i.e. sick, vacation, etc.) when requested by supervisors.
• Assist with Workday issues within the CFD. 
• Assist with CFD FMLA
• Assist with employee new hire orientation.
• Assist with the transfer process including process transfer and ensure pay is adequate for specialty stations.
• Assist with Annual Benefit Enrollment and Qualifying Life events for CFD.
• Perform tasks related to new hires, transfers, light duty assignments, and/or temporary assignments.
• Demonstrate knowledge of employee benefits and company policies to share with candidates.
• As needed, assists to manage full cycle recruitment process.
• Assist with annual promotional process and onboarding of new recruits. 
• Assist with records requests, employment verifications, performance reviews, orientation and on-boarding new hires.
• Perform related duties and responsibilities as assigned.

 

REQUIRED QUALIFICATIONS

 

Education & Experience:

Minimum Qualifications

High School Graduate or Equivalent and seven year(s) of related work experience or

2 Year College Degree and five year(s) of related work experience.

 

Preferred Qualifications

A bachelor’s degree and or 5 years of experience in Human Resources, Recruiting, or Business/Public Administration. 

Knowledge, Skills & Abilities:

• Ability to analyze administrative problems and make sound recommendations for resolution. 
• Ability to plan/direct/works as a team with colleagues.
• Ability to establish effective working relationships with other employees, staff and public. 
• Ability to carry out assignments using own initiative and general instructions.
• Ability to communicate effectively orally and in writing. 
• Ability to maintain accurate records. 
• Ability to work well under pressure with lots of data entry.
• Strong attention to detail.
• Excellent time management skills. 
• Knowledge of general hiring practices and procedures
• Knowledge of human resources, training and recruiting best practices, policies, and procedures.

PHYSICAL/MENTAL REQUIREMENTS:

Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, etc.); and frequent exposure to computer screens, files, and phone.  Ability to sustain prolonged concentration, problem-solving, and decision-making skills during physical exertion and/or working in stressful environments.  Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

Essential and marginal functions may require maintaining physical conditions necessary for sitting extended periods of time. Adequate vision, hearing, and speech required.

Sensory Requirements:

Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data. Ability to operate in an environment with frequent interruptions from people and/or noises, which in return could result in some level of stress, fatigue, or strain. Comprehensive written information in work-related documents. Ability to hear, understand, and distinguish speech.

 

WORKING ENVIRONMENT:

Work is performed in an office setting.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected]

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.