- Salary
- $71k – $113k
- Location
- Building 5 Medical Pavilion 6th Floor, United States of America
- Type
- Full-time
- Education
- High School
- Source
- Workday
Description
Welcome to a medical center where you're the center of attention.
Pay range:
-
Salary$70,637.00 - $113,027.00Supervisor of OC Call center oversees the day-to-day operations of a centralized scheduling team, ensuring exceptional patient experience, efficient call handling, and accurate appointment scheduling across multiple clinics and service lines. This role provides leadership, coaching, workflow oversight, and operational support to maintain high-quality service standards and meet department performance goals.
Full-time / 40 hours per week
Monday - Friday
Qualifications:
High school diploma or equivalent required. Bachelor’s degree preferred.
Requires a minimum of two years’ experience in healthcare scheduling. Experience must also include at least one year supervisory or demonstrated leadership experience.
Special Training/Skills:
Knowledge of and experience with Epic is required.
Knowledge of healthcare regulations and insurance guidelines related to referrals and scheduling also required.
Must have ability to solve problems and to perform service recovery with patients, physician offices and hospital departments.
Strong organizational skills required.
Excellent verbal and written communication skills with the ability to communicate effectively at all levels of the organization.
Requires the ability to conduct several projects simultaneously
Detail-oriented with a focus on accuracy and compliance
Working knowledge of Microsoft Windows and Excel preferred.
Why join Overlake?
We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.
- Local, visible leaders who care about you.
- A values-based work environment.
- Medical insurance premiums as low as $0 per month.
- Many Overlake services covered at 100%.
- Tuition reimbursement up to $10,000 per year.
- Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
- Pre-tax and Roth after tax retirement savings plans.
- An expanded Employee Assistance Program.
- A caregiver support program to help with everything from childcare to eldercare.
- Free parking and Orca transit passes.
If this sounds like an environment where you'll thrive, we'd love to hear from you.
How much will this job pay?
Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [email protected]