Customer Service Officer

We are seeking a Customer Service Officer to deliver exceptional service to our clients and residents at Bedok Heartbeat. You will manage inquiries, resolve complaints, provide detailed information about our products and services, and ensure a smooth and professional customer experience.

The role involves assisting with order processing, returns/exchanges, maintaining accurate customer records, and collecting feedback to improve our services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally
• Provide accurate information on products, services, and company policies.
• Handle orders, returns, and exchanges efficiently.
• Address and resolve customer complaints; escalate complex issues when necessary.
• Maintain accurate customer records in the CRM system.
• Collaborate with other departments to ensure seamless service delivery.
• Collect and analyze customer feedback, and provide actionable suggestions.
• Ensure all activities comply with company policies and legal standards.
• Meet or exceed KPIs including response time, resolution rate, and customer satisfaction.

Requirements:

• Minimum 3 GCE “O” Level passes or equivalent.
• Willingness to work on shifts and weekends
• Strong communication skills, patience, and a customer-focused attitude.
   

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!