Client Success Manager

ABOUT THE ROLE

We are looking for a proactive and commercially driven Client Success Manager who thrives on building strong client relationships and driving business growth. The ideal candidate is an excellent communicator, naturally curious about client needs, comfortable taking ownership, and capable of becoming a trusted partner for merchants operating in fast-paced and complex industries.

WHAT YOU’LL BE WORKING ON

• Managing merchant relationships end-to-end as the primary point of contact
• Building and maintaining long-term partnerships with existing merchants
• Driving account growth through retention, upsell opportunities, and commercial optimization
• Preparing tailored commercial proposals based on merchant needs and business opportunities
• Supporting the processing and qualification of new inbound leads
• Managing and maintaining CRM records, ensuring data accuracy and pipeline visibility
• Coordinating merchant onboarding processes and monitoring merchant performance after launch
• Analyzing traffic, transaction volumes, approval rates, conversion metrics, and business performance
• Identifying operational risks, growth opportunities, and areas requiring escalation
• Delivering regular reporting, forecasting, and actionable business insights
• Acting as a central coordination point between merchants and internal teams (Routing, Technical Support, Compliance, Legal, Operations, Partnerships)
• Supporting merchant launches, payment method activations, and ongoing operational activities
• Representing the company at industry events, conferences, and networking activities
• Contributing to new business development and merchant portfolio expansion

WHAT YOU NEED TO SUCCEED IN THIS ROLE

• At least 2-3+ years of experience in Client Success, Account Management, Business Development, Merchant Success, or Sales within fintech, payments, PSP, acquiring, or related industries
• Strong understanding of payment processing, merchant operations, settlements, and payment methods
• Experience managing merchant portfolios and driving account growth
• Ability to identify upsell opportunities and support commercial discussions
• Strong analytical skills and confidence working with performance metrics and business data
• Experience working with CRM systems and maintaining accurate client records
• Excellent communication and stakeholder management skills
• Ability to coordinate multiple internal and external stakeholders simultaneously
• Structured, proactive, and solution-oriented mindset
• Experience working in cross-functional environments with technical and non-technical teams
• English B2+ and fluent Russian

WHAT WE OFFER

• An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
• Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us 
• Work with coworkers who are passionate about their business
• Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
• The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
• Remote type of work 
• Vacation time; bank holidays; Sick leaves; Additional birthday day off

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture