Service Receptionist

Description

JOB PURPOSE / SUMMARY

The Service Receptionist serves as the first point of contact for customers visiting or contacting the service department, providing exceptional customer service, managing inquiries, and coordinating appointments to ensure a positive customer experience.

DUTIES AND RESPONSIBILITIES

• Greet customers in person and over the phone, addressing inquiries and directing them to the appropriate service advisor or technician.
• Schedule service appointments, coordinating with customers and service advisors to ensure availability and meet customer needs.
• Manage incoming calls and messages, provide information, scheduling appointments, and directing inquiries to the appropriate department or personnel.
• Maintain cleanliness and organization in the reception area, including customer waiting areas and service advisor workspaces.
• Assist service advisors and technicians with administrative tasks, such as data entry, filing, and preparing paperwork for service appointments.
• Handle customer inquiries and complaints professionally and promptly, seeking resolution to ensure customer satisfaction.
• Update customer information and service records accurately in the dealership's database or management system.
• Follow dealership and manufacturer guidelines for service pricing, promotions, and warranty claims.
• Serve as the middleman between insurance company's and advisors and make calls.
• Call customers to let them know if their parts are there, so they can bring their car in to get installed.
• Stay updated on dealership services, promotions, and policies to effectively assist customers and provide accurate information.
• Collaborate with other departments, such as sales and parts, to support overall dealership operations and customer service efforts.
• Checking in all New Delivery Units, checking for damage.
• Writing up new units for Pre-Delivery Inspection.
• Callback follow-up with customers to ensure satisfaction.

Benefits at Peak:

• Medical, Dental, & Vision Coverage
• Life Insurance
• Paid Vacation and Sick Days
• 401(k) matching
• Employee Discount

Requirements

• High school diploma or equivalent; additional education or certification in customer service or administration is advantageous.
• Previous experience in a customer service or receptionist role is preferred.
• Knowledge of Xtime and Dealertrack.
• Effective communication and interpersonal skills, with the ability to interact effectively with customers and team members.
• Excellent organizational and multitasking abilities, with attention to detail.
• Proficiency in MS Office applications and computerized office systems.
• Ability to work efficiently in a fast-paced and customer-focused environment.
• Professional demeanor and appearance.
• Valid driver's license and clean driving record.