Bilingual Medical Receptionist (English & Spanish)

Work Arrangement: Fully Remote
Schedule: Full-time or Part-time, depending on client requirements
Availability: U.S. business hours
Experience: 3+ years in U.S. healthcare

About the Role

One of our U.S.-based healthcare clients is looking for an experienced Bilingual Medical Receptionist to support front-office operations and patient communication.

The ideal candidate has hands-on experience in a U.S. medical practice, clinic, hospital, or outpatient healthcare setting and is fluent in both English and Spanish.

This is a patient-facing medical reception role. Candidates whose experience is limited to general customer service or call center roles without medical reception or healthcare experience may not be considered.

Key Responsibilities

• Answer inbound patient calls in English and Spanish.
• Schedule, reschedule, and cancel patient appointments.
• Register patients and update demographic information.
• Manage patient messages, follow-ups, and administrative requests.
• Enter and maintain accurate patient information in the EMR/EHR.
• Verify insurance eligibility and benefits when required.
• Handle incoming and outgoing faxes and patient communications.
• Route clinical questions and provider-related requests appropriately.
• Maintain patient confidentiality and follow HIPAA requirements.

Requirements

• 3+ years of experience in U.S. healthcare.
• Previous experience as a Medical Receptionist, Medical Front Desk or similar healthcare role.
• Experience working directly with patients in a U.S. healthcare setting.
• Fluent in English and Spanish, spoken and written.
• Experience with patient scheduling and registration.
• Experience using an EMR/EHR system.
• Strong communication, organization, and attention to detail.
• Ability to work independently in a remote environment.
• Availability to work during required U.S. business hours.

Preferred

• Insurance eligibility and benefits verification experience.
• Experience handling high-volume patient calls.
• Experience with EMR/EHR platforms such as Athenahealth, Tebra, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar systems.
• Previous remote experience supporting U.S. healthcare practices.

Core Skills

Medical Reception | Medical Front Desk | Patient Scheduling | Patient Registration | EMR/EHR | Insurance Verification | Patient Communication | Healthcare Administration | HIPAA | Spanish | English