Maintenance Facilities Manager – Luxury Apartment Community

Quincy, Massachusetts

We are seeking an experienced Maintenance Facilities Manager to oversee maintenance operations for a large luxury apartment community in Quincy, MA.

This is a hands-on leadership position. The Maintenance Facilities Manager will supervise and direct a team of approximately five+ maintenance technicians while remaining actively involved in troubleshooting, repairs, inspections, quality control, and maintaining the high standards expected at a luxury residential property.

The successful candidate will be an experienced maintenance professional who is equally comfortable managing people and getting involved in the work when needed.

Key Responsibilities

• Supervise, schedule, and provide daily direction to approximately five+ maintenance technicians.
• Maintain a high level of resident service, responsiveness, and professionalism appropriate for a luxury apartment community.
• Remain hands-on with maintenance operations, assisting with troubleshooting and repairs involving plumbing, electrical, HVAC, carpentry, and other building systems when necessary.
• Monitor technician performance, workmanship, productivity, and completion of work orders.
• Provide QA/QC oversight of property maintenance and completed repairs.
• Manage preventive maintenance programs for major building systems and equipment.
• Prepare monthly maintenance reports covering building systems, repairs, inspections, preventive maintenance, regulatory compliance, and outstanding maintenance issues.
• Manage capital improvement and major repair projects, including preparation of scopes of work, obtaining at least three competitive bids, contractor selection, contract preparation, scheduling, and project oversight.
• Maintain inventory and accountability for tools, equipment, and other company assets valued over $1,000.
• Ensure safe work practices and the efficient use of maintenance personnel, materials, equipment, and outside contractors.
• Participate in the recruiting, interviewing, hiring, training, and development of maintenance technicians.
• Conduct regular property and building inspections to identify maintenance, safety, and appearance issues before they become larger problems.
• Coordinate and oversee outside vendors and contractors.
• Maintain accurate maintenance records using Yardi Voyager.
• Respond to emergency maintenance situations when required, including occasional weekends and holidays.
• Travel to other company properties as needed.

Qualifications

• Prior experience as a Maintenance Manager, Maintenance Supervisor, Service Manager, Facilities Manager, or similar supervisory position, preferably within residential property management.
• Demonstrated experience supervising and developing maintenance personnel.
• Strong hands-on knowledge of HVAC, plumbing, electrical, carpentry, and general building maintenance.
• Ability to troubleshoot problems and make sound decisions regarding whether work should be completed internally or by an outside contractor.
• Experience managing contractors, obtaining competitive bids, developing scopes of work, and overseeing capital projects.
• Strong organizational, communication, and interpersonal skills.
• Professional appearance and demeanor with a strong commitment to resident and customer service.
• Experience with Yardi Voyager preferred.
• Valid driver's license and good driving record.
• Ability to travel between company properties when required.
• Must be available for emergency situations, including occasional weekends and holidays.

The Position

This is an excellent opportunity for an experienced maintenance professional who wants a true leadership role while remaining close to the day-to-day operation of the property. The position requires someone who can manage a maintenance team, establish accountability and high standards, interact professionally with residents, and also step in personally when a difficult maintenance issue needs to be resolved.

If you have experience leading maintenance operations for a large residential community and take pride in providing a high level of service, we would like to hear from you.

All employment offers are contingent upon satisfactory background screening and drug testing.

I especially strengthened the supervisory/accountability side while making it clear the manager is still expected to be technically capable and hands-on when necessary.

About John Flatley Company:

Founded in 1985, the John Flatley Company owns and operates office, research and development complexes, retail centers, and apartment communities throughout Massachusetts and New Hampshire. A prominent fixture on the New England real estate landscape with company headquarters in Canton, MA, the John Flatley Company properties feature unparalleled landscaping, unrivaled management services, as well as the financial resources to meet the scope of the most notable roster of both leading commercial tenants and progressive entrepreneurs and leading technology companies.