Senior Director, Delivery Leader

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Sr. Director, Delivery Leader for Solution Consulting (Sol Con) is a pivotal senior leadership position within Salesforce Professional Services. This leader is responsible for driving delivery excellence, AI modernization, and talent development across a high-performing organization of solution consultants, architects, and technical specialists serving our most complex enterprise clients.

We are looking for a leader of leaders — someone who thrives at the intersection of people, technology, and delivery. You will be responsible for the professional growth and operational performance of the Sol Con practice, embedding AI-driven ways of working into every layer of how the team researches, designs, and delivers solutions. You will set the standard for what world-class solution consulting looks like.

Key Responsibilities

Leadership & People Strategy

• Lead with Purpose: Inspire and direct a diverse, remote-friendly Sol Con organization, fostering a culture of psychological safety, accountability, and a growth mindset.

• Build the Bench: Identify and develop the next generation of Sol Con leaders through structured mentorship, coaching frameworks, and defined career progression pathways.

• Champion Change: Guide the organization through the evolution to AI-augmented consulting — managing the change thoughtfully to modernize legacy workflows without disrupting active delivery commitments.

• Standardize Excellence: Eliminate "pockets of excellence" by creating unified delivery standards across all Sol Con practitioners, ensuring every client receives a consistently elite experience regardless of which consultant is assigned.

AI Strategy & Modernization

• Redefine the Modern Consultant: Lead the integration of Agentic AI, Generative AI, and automated solution tools into the daily work of Sol Con practitioners.

• Scale AI Adoption: Partner with Global Delivery to drive internal adoption of Salesforce AI tools (including Agentforce, Data Cloud, Einstein, and prompt engineering frameworks) to accelerate solution design and delivery.

• Enablement & Upskilling: Develop and execute an AI literacy roadmap for the Sol Con team — from foundational AI fluency to advanced prompt engineering and agentic workflow design.

• Innovation Pipeline: Establish a Sol Con AI Innovation Lab mindset — identifying use cases where AI can reduce manual overhead, improve solution quality, and create measurable client value.

Delivery Excellence

• Gold Standard Delivery: Establish and enforce a "Gold Standard" for Sol Con delivery quality — covering solution design rigor, demo excellence, technical depth, and client-facing communication.

• Portfolio Health: Own the health of the Sol Con delivery portfolio, including utilization, CSAT, escalation management, and quality metrics.

• Scalable Delivery Models: Design scalable staffing and delivery models that support both high-velocity and complex, long-cycle engagements across the Sol Con practice.

• Risk Management: Proactively identify and mitigate delivery risks across active engagements, serving as an executive escalation point for at-risk deals and programs.

Strategic Influence & Cross-Functional Alignment

• Trusted Partner: Collaborate closely with Sales, Presales, Product, and Global Delivery leaders to align Sol Con capabilities with client needs and the long-term Salesforce platform roadmap.

• Executive Presence: Represent Sol Con at the executive level — internally and with clients — articulating the value of the practice with credibility and confidence.

• Capacity Planning: Partner with Workforce Management and Practice leadership to ensure Sol Con resource capacity is aligned with pipeline demand.

• Thought Leadership: Contribute to Sol Con's external reputation through participation in industry events, Salesforce World Tour, and customer advisory engagements.

Requirements & Experience

• 12+ years of professional experience, with at least 8 years in a significant leadership role managing large technical or consulting organizations.

• Proven Executive Presence: Ability to command a room, influence C-suite stakeholders, and inspire a large, distributed workforce through periods of technological change.

• Sol Con / Presales Expertise: Deep experience leading solution consulting, presales, or technical advisory organizations — understanding the nuances of the consultative sales and delivery motion.

• AI Visionary: Clear, working knowledge of how AI tools and concepts — including Data Cloud, Prompt Engineering, Agentic AI, and Generative AI — can be applied to both internal productivity and client-facing value creation.

• Delivery Acumen: Strong track record of driving delivery consistency, CSAT improvement, and operational excellence at scale.

• Change Leadership: Demonstrated ability to lead large organizations through significant transformation, including technology adoption and process modernization.

• Collaborative Operator: Proven ability to work cross-functionally across Sales, Product, Engineering, and Services leadership to drive shared outcomes.

• Educational Background: Bachelor's or Master's degree preferred.

• Ability to travel as needed to support team, client, and executive engagements.

What Makes This Role Unique

You will sit at the intersection of AI innovation and enterprise delivery — with the mandate and resources to redefine how Solution Consulting works at Salesforce scale.

You will build and develop leaders, not just manage a headcount — shaping the careers of the consultants and architects who define Salesforce's delivery reputation.

You will have real authority to drive change — standardizing what excellence looks like and embedding AI-first thinking into the fabric of the Sol Con practice.

If you are a leader who thrives on building elite teams, driving operational consistency, and pushing the boundaries of what AI-powered consulting looks like — this is your next challenge.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $191,100 - $320,600 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $228,600 - $348,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.