Sales Specialist, After Sales

Company :

Sime Darby Industrial Sdn Bhd

Job Responsibilities

• Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated.

• Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.

• Advise customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL).

• Help customers with warranty issues and develop proactive before failure repair strategies.

• Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.

• Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.

• Promote Cat Product Support Parts & Service offering to the customers such as but not limited to CVA, EMS, PCC onboarding.

• Analyze leads generated by Prioritized Service Events (PSEs) and use them to build call plans and sales goals.

• Coordinate with parts, service, and equipment management division to support customer needs.

• Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage.

• Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback.

• Generate quotes for parts, service, and equipment management solutions.

• Use key metrics and indicators such as target growth accounts, PAR call rates, growth opportunities, POPS targets and sales targets to achieve sales revenue.

Job Requirements

• SPM or Diploma in any field.

• At least 2 - 5 year of working experience in the same field will be qualified, similar experience from heavy equipment industry will be an added advantage.

• Must be proficient in IT with good command of Microsoft Office programs.

• Possess good interpersonal communication skills and analytical thinking in addition to positive aptitude and attitude.

• Good communication skills & Organizing Skills.

• Fluent in spoken and written Mandarin is an added advantage as the role requires the candidate to deal with Mandarin speaking clients.

• Ability to effectively use and maintain office equipment.