Duties & Responsibilities:

Implements, monitors & provides technical support for customer laboratory environments integrated with instrumentation.
Will administer & assure connectivity of customer’s Windows based platform.
Support their operating system, desktop hardware & peripherals, instrument-controlled software, core desktop applications.
Will manage set-up, retirement, & relocation of equipment.
Will deploy Windows based security, including user/group permissions, file/folder permissions, group policies & security policies.
Will analyze, identify, & implement enhancements, upgrades for solutions to improve overall support of the desktop platform
Ensures adherence to client’s corporate policies through periodic reporting & compliance programs.
Acts as the technical support contact for IT vendors.
Repairing & troubleshooting instrument related computers and escalating issues for users
Provides technical support for new system validations and change management efforts
Maintain a physical inventory of lab equipment, PC’s, software, and other information specified by the user.
Acts as client Liaison for software/hardware related inquiries

Skill Requirements:

Associate degree or higher and 2 years of industry technical experience to include Windows technologies including Microsoft Office, networking, remote computing and backup systems. Relevant work experience in place of degree considered

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