- Location
- Melbourne, VIC
- Workplace
- Remote
- Type
- Full-time
- Department
- Support and Services
- Seniority
- Mid
- Experience
- 2+ years
- Source
- Lever
Description
WorkWave is a leading provider of SaaS solutions, helping businesses streamline their operations and drive growth through innovative technology. As we continue to expand, we are looking for an experienced Implementation Specialist to join our Global Professional Services team. In this role, you will play a key part in supporting our ongoing SaaS client implementations and software integrations—working alongside our senior product leads and implementation team to drive project delivery, manage data migration and mapping tasks, coordinate User Acceptance Testing (UAT), and provide project management support across active client go-lives.
Operating as a critical member of our APAC delivery team, you will serve as the engine powering project execution. While our core product leads oversee deep system configuration, you will ensure data flows accurately between systems, test integration workflows, keep stakeholders aligned, and deliver a smooth, high-trust customer onboarding experience.
This role demands an exceptional blend of analytical accuracy, clear communication, and calm composure under competing priorities. You will bring structure and momentum to active implementations, ensuring every client transitions smoothly into live operation. This role is based in Melbourne, Australia, reporting to the Head of Professional Services.