Global Customer Service Coordinator

EUROAPI is focused on reinventing active ingredient solutions to sustainably meet customers’ and patients’ needs around the world. We are a leading player in active pharmaceutical ingredients with approximately 200 products in our portfolio, offering a large span of technologies, while developing innovative molecules through our Contract Development and Manufacturing Organization (CDMO) activities.

Taking action for health by enabling access to essential therapies inspires our 3,450 people every day. With strong research and development capabilities and five manufacturing sites all located in Europe (Saint-Aubin-lès-Elbeuf and Vertolaye in France, Brindisi in Italy, Frankfurt in Germany and Budapest in Hungary), EUROAPI ensures API manufacturing of the highest quality to supply customers in more than 80 countries.

EUROAPI is listed on Euronext Paris.

Join EUROAPI’s Supply Chain where you will enable optimal efficiencies that never compromise on integrity and ethics. You will be responsible for building resilient supply chains to ensure a steady supply of quality products that contribute towards our global commitments of improving our environmental footprint, achieving procurement excellence, inventory management and capex optimisation.

Are you a seasoned Customer Service specialist with an industrial background looking for their next challenge? We are offering the opportunity to join the Supply Chain team as a Global Customer Service Coordinator on a permanent contract in our Paris head office.

Reporting to the Supply Chain Portfolio & Customer Service Manager, you will handle client orders for a given geographic zone, will serve as Key User for SAP and the order entry tool Esker as well as maintain the library of procedures and guidebooks.

Main responsibilities

• Assures interfaces among sales department/customers

• Enters customer orders into electronic tool and sends them to the production sites

• Verifies and sends documents to sales team/clients

• Archives documents (PO, etc) related to the order.

• Coordinate customer accounts creation and/or modification: collection of documentation, exchange Sales (LEAP), customer (on boarding & purchase orders, master data and other internal teams. Handle customer orders using adequate electronic tool (OCR,.) from the moment the order is received from the client (generic e-mail box) to the transfer of the order to the production site,

• Check if PO price and other commercial conditions are aligned with price approved in LEAP

• Verify orders, paying close attention to certain elements (price, incoterm, conditions of payment…), in particular to pricing announced in Sales tool, LEAP

• Enter information related to production site, item code,

• Work with the Master data team: Assure that client accounts are correct and up to date before processing the order, Check if PO price and or the commercial conditions aligned with the one in SAP with MASTERDATA team. If necessary, revert to customer to request PO adjustment

• With the Sales teams: Be aware of sales information to handle impact on the order handling and customer modifications,

• Troubleshooting management for orders: Credit block, Masterdata, etc

• Process orders of reference substances,

• Assure interactions with internal and external clients in the GCS perimeter,

• Collect import license and forward internally

• Operationally manage the GCS generic mailbox in which orders and documents are received.

• Management of admin customer requests: Business forms, bank data…

• Credit Note/Debit note management

• Follow up of RSL availability with site team and coordination with customer

• Regular meeting with Sales managers

Our Requirements

• Initial training: license or Master degree

• Professional experience: essential to have initial experience in a similar job

• Computer skills: Word, Excel, Outlook, SAP SD, OCR tool.

• Knowledge of international commerce

• English is necessary

• Good interpersonal relations and ability to communicate

• Autonomous, very rigorous in following procedures and ways of working

• Ability to analyze and to adapt

• Excellent team spirit