- Location
- San Jose, Plaza Real Cariari, Costa Rica
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Operations
- Education
- High School
- Source
- Workday
Description
Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 784,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.
Job Summary:
The Logistics Service Representative II will work in the following programs: consumer based Reverse Logistics, survey work, welcome and onboarding, and market research. The Logistics Service Representative II supports the company’s processes through professional communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, the Logistics Service Representative II updates the company database with all appropriate information. The Logistics Service Representative II supports all quality assurance efforts and program criteria.
Responsibilities:
• Perform and handle outbound or inbound customer and/or client communications.
• Advise customers on behalf of OnProcess Technology’s clients.
• Interact with customers via various methods of communication.
• Update program database accurately.
• Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies. • Identify and escalate data or program specific issues to appropriate level of management.
Responsibilities:
• Perform and handle outbound or inbound customer and/or client communications.
• Advise customers on behalf of OnProcess Technology’s clients.
• Interact with customers via various methods of communication.
• Update program database accurately.
• Appropriately handle challenging and unique customer situations in accordance with Technology policies.
• Identify and escalate data or program specific issues to appropriate level of management.
Qualifications:
• 12+ months previous customer service experience within a Contact Center.
• Attention to detail and accuracy.
• Strong written, verbal and interpersonal communication skills.
• Ability to maintain confidentiality.
• Results-driver with action orientation.
• High School Diploma or equivalent
What we offer
Health and Life Insurance
Accenture days, 3 additional vacation days
On site doctor
Birthday leave
Internet reimbursement
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
