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The Director, Product Management Conceives of, develops, delivers, and manages products for customer use. The Director, Product Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment.

We are building a next-generation, journey-centric product operating model focused on improving patient outcomes, provider experience, and life sciences client value. This role will lead the hub product function and serve as the strategic owner of product outcomes across the patient, provider, and life sciences experience domains.

The Director of Product Management for Hub Journeys and Experience will be responsible for building and overseeing systems that go beyond the traditional system-centric product management and establish a product operating model organized around end-to-end journeys, measurable business outcomes, and shared platform strategy. The role will be accountable for accelerating therapy starts, improving patient and provider experiences, driving client satisfaction and revenue growth, and ensuring product investments deliver measurable business impact. The role also serves as a manager of the Hub Product Portfolio, combining product leadership, business strategy, and financial accountability. The director is responsible not only for product strategy and experience outcomes, but also for the financial performance of the portfolio, including revenue growth, profitability, investment prioritization, and value realization.

The ideal candidate brings deep expertise in manufacturer hub services, patient support programs, healthcare operations, and product management solutions for life sciences organizations. Success in this role requires a demonstrated ability to leverage market insights, customer feedback, and data analytics to develop product strategies, prioritize investments, and drive roadmap execution. The candidate should have experience partnering closely with user experience and research teams to uncover customer needs, identify emerging trends, and translate insights into differentiated solutions that increase client value, engagement, and adoption. Additionally, the ideal candidate has a proven track record leading high-performing teams responsible for developing and scaling products that support patient access, specialty pharmacy services, patient support programs, or clinical trial solutions

Use your skills to make an impact
 

Key Responsibilities

Product Strategy and Vision

• Define and execute hub product strategy aligned to enterprise priorities and business growth objectives.
• Establish a journey-centric product model focused on patients, providers, and life sciences clients.
• Build and maintain a multi-year roadmap linked to measurable operational and financial outcomes.
• Translate market, client, provider, and patient insights into competitive product strategies with internal teams and vendor partners.
• Accountable for measuring and improving outcomes, not merely driving product features.

Cross-Journey Orchestration

• Lead prioritization across patient, provider, and client journeys.
• Resolve competing priorities and investment decisions.
• Ensure integrated teams area aligned across touchpoints.
• Partner with cross functional enterprise teams to maximize scale, automation, and enterprise value.

Governance & Portfolio Management

• Lead monthly product governance and prioritization forums.
• Manage investment allocation and roadmap tradeoffs.
• Lead business case development and value realization tracking.
• Ensure alignment between enterprise product strategy and hub business priorities

Client & Market Leadership

• Partner with Growth, Client Services, and Life Sciences customers to identify strategic opportunities.
• Lead client innovation discussions and roadmap validation.
• Represent the product organization with executive client stakeholders.
• Drive differentiated capabilities that create competitive advantage.

Team Leadership

• Recruit, develop, and mentor a team of product managers.
• Establish product management disciplines, governance, and KPI accountability.
• Foster a culture of customer obsession, innovation, and measurable outcomes.
• Build strong partnerships across operations, technology, analytics, analytics, and commercial teams.

P&L Accountability

• Maintain accountability for product-driven financial outcomes, including revenue growth, contribution margin improvement, and cost-to-serve optimization.
• Monitor and manage product portfolio performance against revenue, profitability, utilization, and operational efficiency targets.
• Drive decisions regarding investment allocation, product enhancements, automation opportunities, and resource prioritization to maximize enterprise value.
• Identify opportunities to improve economics through workflow automation, AI enablement, operational efficiency, and increased adoption of scalable platform capabilities.

Revenue Growth & Commercial Enablement

• Partner with Growth and Account Management teams to support client expansion, solution differentiation, and new business opportunities.
• Establish product strategies that increase revenue per client, connected patient revenue, and long-term client retention.
• Evaluate market opportunities and investment scenarios to balance growth, risk, and profitability.

Financial Strategy and Business Performance

• Own financial performance across the Hub product portfolio, ensuring product investments deliver measurable business value and profitability.
• Partner with Operations, Finance, Growth, and Client Services leadership to develop annual operating plans, budgets, and growth strategies.
• Align product investments with revenue growth, client retention, operational efficiency, and enterprise strategic priorities.
• Develop business cases for major initiatives, including expected ROI, revenue impact, implementation costs, and value realization plans.

Required Experience:

• Masters Degree or 8+ years of equivalent experience in consumer product management, hub service product development, specialty pharmacy products, patient access solutions, or clinical trials product development
• 5+ years leading product managers or cross-functional product teams
• Experience developing and owning strategic initiatives tied to revenue, operational performance, or customer experience outcomes
• Strong executive communication and influence skills
• Experience operating in highly regulated healthcare product environments
• Experience owning or influencing a business unit, product portfolio, or service line P&L.
• Strong financial acumen including budgeting, forecasting, investment planning, ROI analysis, and profitability management.
• Demonstrated success balancing customer experience improvements with financial and operational performance goals.

Preferred Experience:

• Experience building products from the ground up, starting with concepts to fully mature offerings
• Confidence in start-up environments and executing in all functions of product management until the product team is fully staffed
• Background in digital health, CRM platforms, workflow automation, or AI-enabled solutions
• Experience working directly with pharmaceutical manufacturers and provider organizations

Additional Information:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at home requirements:

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

SSN Alert:

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

 

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$168,000 - $231,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 07-23-2026

About us
 

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.