Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary: The Senior Field Service Technician will be responsible for troubleshooting, maintaining, servicing, and repairing pumping and support equipment in a safe and efficient manner both on-site and at customer sites in the surrounding Batavia, NY areas. We are seeking a mechanically strong field technician with proven hands-on troubleshooting experience on engines and industrial equipment. The ideal candidate can perform basic diesel engine diagnostics (distinguishing fuel, oil, and cooling issues) and is comfortable working independently in the field, tracing problems from symptom to root cause. Direct pump experience is preferred but not required; we will train on pump systems and electrical specifics. Preferred backgrounds include automotive or diesel mechanics who want to transition into pump and field service work.

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.   

• Perform routine inspections, preventative maintenance and servicing as directed on pumps/fleet equipment between each rental.

• Troubleshoot diesel engine, electrical systems and pump problems.

• Rebuild diesel engines and pump ends.

• Assist customer and/or Xylem personnel with setting up pumping systems on customer job sites as needed. Assist in the performance of start-up duties and ensure any problems are resolved.

• Perform an initial inspection of pump fleet equipment for possible damages; diagnose damages; report damages to Service Manager.

• Test all repaired equipment for proper operation and quality.

• Perform preventative maintenance on Company vehicles and shop support equipment.

• Perform diagnostic checks using computer technology.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• 2-3 years of diesel experience and/or training or combination of education, training and experience that demonstrates the ability to perform the duties of the position.

• Valid driver’s license with good driving record

• Ability to obtain DOT Medical card

• Commercial Driver License B - Preferred

• Diagnosing basic mechanical problems

• Thorough understanding of the methods, materials, tools and techniques used in equipment repair and maintenance.

• Basic understanding of pump station electrical controls and monitoring devices

• Safety practices and procedures

• Basic mechanical aptitude

• Ability to diagnose complex mechanical and electrical issues--preferred.

• Ability to work independently with little or no supervision; self-motivated and self-directed.

• Ability to communicate effectively with customers, co-workers and managers both verbally and in writing.

What We Offer:

• Health, Dental and Vision insurance available on your 1st day of employment

• Generous retirement savings plan

• Generous PTO package and paid holidays

• Career progression and development plans

• Company wellness, rewards and recognition, and employee discount programs

**The estimated salary range for this position starts at $33/hour- $36/hour .  Starting pay is dependent on multiple factors, such as skills and experience.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement**

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.