Senior Field Service Engineer (Medical) Nelspruit/Mbombela

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Senior Field Service Engineer in Nelspruit/Mbombela region for Beckman Coulter Diagnostics (IVD) Invitro Diagnostics is responsible for providing field service and technical support to customers in the diagnostic laboratory environment also this position is responsible for repairing, upgrading, moving, and maintaining all analyzers operational in the diagnostic laboratory or research environment. This is a support function for the company, and the levels are maintained 24 hours a day, 7 days a week in line with the service provided by our customers. Main KPI’s are service effectiveness, administrative compliance, and preventative maintenance visit completions.

This position is part of the Service Department located in Samrand, Gauteng (Head office)

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Service Team and report to the Supervisor Field Service responsible for Gauteng & Inland Field Services on all Field Engineering Service Duties.  If you thrive in an amazing, multifunctional, fast paced, supporting role and want to work to build a world-class Service organization—read on.

In this role, you will have the opportunity to:

• To independently service, support and maintain a wide range of medical diagnostic equipment in line with company procedures.
• Demonstrate accountability for analyzers assigned to as preferred engineer.
• Possess sound administrative skills to complete all required tasks within the allocated timeframe.
• Adhere to all service department policies and procedures.
• Promote the company with customers and play an active role in customer retention initiatives.
• Possess a sound analytical and technical ability to assess and deal with difficult analyzer problems.
• Willingness to be part of an active call roster / standby, Overtime and ability to Travel locally and internationally.
• Possess sound communication skills to address issues effectively with internal and external customers.
• Determine, recommend, and implement solutions to customer software and hardware-related requests.
• Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments.
• Identify potential service, training and product sales, or future business opportunities, recommending an action plan to the appropriate departments.
• Responsible for escalation support to Field Service Supervisors.

The essential requirements of the job include:

• Bachelor of Technology in Electronics, N6 Electronics, Instrumentation qualification essential and/ Bio-medical technologist diploma or an equivalent qualification.
• Understanding computer hardware and composition and being computer literate.
• Knowledge of ISO, Quality Management Systems.
• Experience with test equipment such as DVM, Oscilloscopes, pressure meters and laser test equipment.
• Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives; ability to work in team environment.
• Be in possession of a valid passport and drivers licenses.
• Effective time management and personal organization.

It would be a plus if you also possess previous experience in:

• Knowledge and experience with diagnostic troubleshooting principles will be an advantage.
• Knowledge and working experience of interfacing and ICT networking will be an advantage.
• Analytical / problem solving skills: able to analyze and understand complex issues and consequently develop plans to capture opportunities, avoid business and customer losses and to visualize customer disengagement trends to escalate to appropriate channels for follow up and resolution.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

This job is also eligible for 10% on Target bonus/incentive pay.

We offer comprehensive package of benefits including paid time off (Annual Leave), medical, pension, Car Allowance, Vehicle insurance, Group Life, Scholar, and Employee Bursaries to eligible employees.

Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.