Director, Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing:

The Director, Global Operations will provide strategic leadership and operational oversight across the organization’s international footprint. This individual will be responsible for driving operational excellence, optimizing processes, and ensuring alignment with the company’s global objectives. The Director will collaborate closely with cross-functional teams to deliver high-quality results, manage risk, and support business growth in multiple regions

How You’ll Succeed:

• Develop and implement global operational strategies to drive efficiency, scalability, and continuous improvement.

• Oversee day-to-day operations across multiple international locations, ensuring consistency and compliance with company standards.

• Lead, mentor, and develop a high-performing team of regional and functional managers.

• Monitor and analyze performance metrics, identifying opportunities for process optimization and cost reduction.

• Collaborate with executive leadership to align operational initiatives with overall business objectives.

• Ensure compliance with all regulatory requirements and industry best practices in each operating region.

• Manage operational budgets, forecasts, and resource allocation to support business goals.

• Drive the adoption of technology and automation to streamline workflows and improve service delivery.

• Support the integration of new business units or acquisitions into the global operational framework.

• Establish strong relationships with internal and external stakeholders to facilitate effective communication and partnership.

Who You Are:

• Bachelor’s degree in Business Administration, Operations Management, or related field; MBA or relevant advanced degree preferred.

• 10+ years of progressive experience in operations management, with at least 5 years in a leadership role overseeing global or multi-regional operations.

• Demonstrated success in developing and executing operational strategies at scale.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent interpersonal and communication abilities, with experience managing diverse teams.

• Proven track record of driving process improvements and operational excellence.

• Familiarity with regulatory requirements and best practices in international operations.

• Ability to thrive in a fast-paced, dynamic, and multicultural environment.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

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At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $165,000 for the New  York, NY market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.

Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

NY-New York, 300 Madison Ave Fl 6

Employment Type

Regular

Weekly Hours

40

Skills

Accountability, Analytical Thinking, Business Objectives, Business Operations, Client Facing, Communication, Cost Effectiveness Analysis, Mentoring Staff, Operations Management, People Management, Process Improvements, Resource Allocation, SLA Management