Customer Service Specialist in Portugal - Accommodation Included

Who we're looking for

Are you a great communicator who enjoys helping people? We're looking for motivated Customer Service Specialists who speak English.  You'll be the first point of contact for customers and make sure every interaction is a positive one.

What you'll do

• Handle customer inquiries by phone, chat and email.
• Find quick, effective solutions to customer issues.
• Keep clear and accurate records of customer interactions in the CRM system.
• Work with your team to improve the customer experience.
• Stay up to date on products, services and policies.
• Help the team reach its quality and efficiency goals.

What you bring

• Fluency in English
• A strong customer focus and excellent communication skills.
• Problem-solving skills and the ability to manage priorities.
• An organized, detail-oriented way of working.
• Empathy, patience and the ability to stay calm under pressure.
• Previous customer service experience is a plus, but not required.
• Eligibility to work in the EU.

Working hours

• Full-time, shift-based schedule.

What we offer

• Competitive salary for the location.
• Benefits depending on the role
• Paid training 
• Relocation support 
• An international, dynamic work environment.

How to apply

Send us your CV in English and tell us which languages you speak. We'll get in touch to match you with the roles that best fit your profile.