HVAC Service Manager

Description

HVAC Service Manager | Infinity Texas Air | Forney, TX

Overview
While others slow down, we’re not. Infinity Texas Air is growing in Forney and the east Dallas suburbs, and we need a hands-on HVAC Service Manager to lead our service team. You’ll build the team, coach the techs, and own the numbers. If you’re the person techs call when a job goes sideways, and you’d rather build a team than babysit one, this role is for you.

Responsibilities

• Lead, coach, and develop a team of residential HVAC service technicians
• Run daily service operations with dispatch and the CSR team: scheduling, call flow, and capacity
• Own service KPIs, including average ticket, conversion rate, membership sales, callbacks, and tech productivity
• Do ride-alongs, field training, and quality checks to raise technical and customer-service standards
• Handle customer escalations and warranty issues, and own the fix
• Manage truck stock, tools, and equipment accountability
• Partner with leadership on recruiting, onboarding, and retaining top technicians
• Keep work compliant with code, safety, and company standards

Requirements

Qualifications

• 3+ years of residential HVAC service experience, including at least 1–2 years leading or supervising technicians
• Strong diagnostic and technical knowledge of residential HVAC systems
• EPA 608 Universal certification required
• Texas TDLR ACR license strongly preferred
• Experience with field service software, with ServiceTitan strongly preferred
• Proven ability to drive KPIs and hold a team accountable
• Valid driver’s license and insurable driving record

Why Join Us

• [PENDING GM CONFIRMATION: $90,000–$115,000 base salary depending on experience and licensing, plus quarterly performance bonuses up to $15K annually]
• Medical, dental, and vision
• 401(k) with match
• Paid time off and sick time
• Company vehicle, phone, and tablet
• The backing of Blue Cardinal Home Services Group, with room to grow as we expand