Winter 2027 Learning and Development Trainer - Yellowstone National Park

Overview

 

 

Discover the magic of Yellowstone's winter season!

 

Love snow, magical scenery, and fewer crowds? Join us at Yellowstone National Park this winter! Live. Work. Explore. in the serene wonderland with a tight-knit employee community, enjoy unique activities like skiing and snowshoeing, and provide warm hospitality to our guests. We're hiring Learning and Development Trainer at Mammoth Hot Springs. Experience the "secret season" of Yellowstone – an unforgettable winter adventure awaits!

 

Job Summary:

The YNP Learning and Development team is committed to connecting all team members with knowledge, people, and opportunities that support continuous development and enhance the employee experience. We support a park-wide learning ecosystem that includes subject matter experts, technology, and team members like you who embrace a growth mindset and invest in our collective success.

 

The Details:Position Type: SeasonalSeason Dates: December 2026 to March 2027Pay: $20.50 - $22.35/hour depending on experience Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

 

Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

 

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Yellowstone National Park pass
• Employee Recreation Program (photo contest, gear rentals, seminars, ski trips, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• 100+ miles of cross-country ski trails (both groomed and skier tracked)
• Outdoor ice skating rinks
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Connect employees with Yellowstone and their position by delivering a professional and enthusiastic welcome to Yellowstone, Xanterra, and their local community.
• Empower employees to perform job duties effectively and efficiently by conducting training and connecting employees with learning opportunities and information.
• Facilitate blended learning curriculum in a variety of settings to support employee development during the location-opening phase and throughout the employee life cycle.
• Drive exemplary guest service and engagement through training, feedback, and coaching.
• Remain flexible and resilient to overcome obstacles and adapt to achieve goals.
• Maintain performance and a positive attitude under pressure.
• Update and track learning activity and reports in the LMS system.
• Remain coach-able and work toward incorporating constructive feedback for improvement.
• Establish positive working relationships with operations and support, helping to create and maintain a partnership in providing the best possible employee and guest experiences.
• Attend location meetings as a representative of the Learning and Development team.
• Supervise training participants, assess skills and knowledge, monitor attendance, and provide feedback to their managers regarding their abilities, as appropriate.
• Actively partner with operations and support to promote a safe, respectful, and inclusive living and working environment, hosting, and participating in community living activities.
• Assist other trainers throughout the season through collaboration and coaching.
• Identify key indicators of learning transfer and track them throughout the season to identify areas of opportunity and success.
• Perform needs assessments and collaborate with stakeholders to create and implement effective learning solutions.
• Communicate concerns and feedback voiced by class participants and stakeholders.
• Assist with assembly and organization of all training materials (i.e., manuals, visuals, practical sessions, Power-Point, etc.). Maintain and communicate training schedules.
• Prepare and organize the training areas and supplies at assigned location.
• Observe operations to gauge employee skills, service, and adherence to expectations.
• Assist operation as needed, including extended work weeks, during times of short staffing.
• Ensure that safety and environmental programs are being implemented.
• Adhere to all company and departmental policies and procedures.
• Perform all job duties toward the goal of meeting financial goals.
• Perform other duties and projects as assigned.

Qualifications

• Effective interpersonal and public speaking skills.
• Ability to teach others in a logical and professional manner. Ability to demonstrate tasks and give instruction in both small and large groups.
• Effective typing, computer data entry, and writing skills.
• Capable of self-supervision and following instructions independently.
• Ability to process given information and make sound decisions.
• Communication and public speaking skills.
• Effective organizational and time management skills.
• Willingness to ensure company and department policies and procedures are adhered to.
• Must be flexible and adaptable.
• Travel throughout the park and overnight stays are required.

Preferred Qualifications:

• Proficiency in learning management systems (LMS) and content authoring tools.
• Knowledge of Xanterra specific computer programs helpful (Opera, LMS, Mi9).
• Knowledge of basic computer programs (Word, Excel, and Outlook).
• Knowledge of chemical safety and products helpful.
• Knowledge of YNP programs, policies and procedures is strongly preferred.
• Knowledge of Yellowstone National Park, surrounding communities, and services available.
• Previous employment with Xanterra or in the hospitality industry is strongly preferred.

Physical Requirements include:

• Frequent lifting/carrying up to fifty pounds throughout the day.
• Pushing a cart up to 50-100 pounds.
• Standing for up to eight hours per shift.
• May be working outdoors in various weather conditions.
• Frequent walking up and down stairs
• Walking up and down hills that are a steep grade.
• Requires bending, kneeling, stretching, and reaching.
• Speaking clearly in front of audiences for several hours.
• Valid driver’s license and safe driving record required, and ability to pass DOT physical preferred.
• Working with required chemicals.

 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.