Assistant Manager of Dining Services (Healthcare)

Description

Who Are We?

Culinesse, from Latin culina (of the kitchen) and esse (essential nature), is a forward thinking boutique dining service company that elevates retirement community living by centering on highly personalized resident and guest experiences. We are designed for senior living communities who seek to develop their own individual identities while having access to our team’s expertise, support and resources. Helping clients nurture their brands is our passion because when they thrive, everyone thrives. Transparency in pricing, sourcing, communications, preparation methods and ingredients is the backbone of the Culinesse brand. All that we do is done with purpose and honesty. Culinesse understands the importance of nourishing the whole person and respecting the sacredness of the environment. Life-enhancing and authentic food connects us.

Job Description

Are you a hands-on, innovative leader with hospitality experience? Do you enjoy working in a fast-paced team environment? Are you able to influence and embrace change by initiating creative solutions?

Culinesse, LLC is looking for an Assistant Manager of Healthcare Dining Services to join our team! A  Manager who can lead by example and has experience with leading a dining services team.

The Assistant Manager will be responsible for the efficient operation and management of the dining room. This includes resident seating, service, and meal satisfaction. The general responsibilities of the position include, but are not limited to, those listed below (under “Tasks”). These responsibilities may differ among accounts, depending on business necessities and client requirements.

This is a highly collaborative position that requires the ability to balance multiple tasks at one time, prioritize, work with diverse constituencies, and address competing priorities in a fast-paced environment

Tasks

• Promote, work, and act in a manner consistent with the mission, vision, and values of location and Culinesse;
• Deliver the professional greeting of all clients and visitors, to the highest standards while creating a positive, productive working environment;
• Monitor, manage and review the catering and cleaning contracts;
• Ensure the team leaders and dining management coordinate their staff to ensure the delivery of exceptional front of house services;
• Implement dynamic operational working procedures, to support the delivery of service excellence;
• Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required;
• Implement safe working practices to ensure safety of building occupiers, staff, and visitors;
• Design efficient continuous improvement training programs to achieve all objectives and maintain control on POS according to all procedures while always maintaining customer and resident satisfaction;
• Design and implement an efficient promotional campaign for dining venues and provide training to all staff;
• Assist to recruit and select appropriate employees for all dining venues and required training to maintain knowledge on all menu items;
• Administer everyday operations of dining venues to ensure standards are being met;
• May perform other duties and responsibilities as assigned.

Competencies

• Dependability: Job requires being reliable, responsible, and dependable in fulfilling obligations;
• Attention to Detail: Job requires being careful about detail and thorough in completing tasks;
• Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude;
• Integrity: Job requires being honest and ethical;
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

Working Conditions

• This position is a full-time role;
• Full-time benefits include (but are not limited to): health, dental, life, vision, and long term disability; 
• Generally in an indoor setting;
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates;
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities;
• The noise level in the work environment is usually moderate to loud.

Requirements

• High school degree or equivalent; 
• Two years’ experience in dining services management required;
• Experience in Senior Living or Healthcare dining services preferred;
• Working knowledge of applicable federal, state and local regulations;
• Ability to instruct, direct and lead dining room staff;
• Must relate well to employees, residents and visitors;
• Has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; 
• Is proficient in computer skills and report management experience;
• Ability to give full attention to what other people are saying, to actively look for ways to help people, and to be aware of others' reactions and understanding why they react as they do;
• Knowledge of the principles and practices within the food profession is required; this includes experiential knowledge required for management of people and/or problems and excellent oral, reading and written communication skills;
• Ability to adjust actions in relation to others' actions, to monitor or assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action;
• Must comply with any dress code requirements;
• Must be able to work nights, weekends and some holidays.