Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP BTP Datasphere
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
-Design, build, and enhance Datasphere data models including analytical datasets, semantic views, fact/dimension structures, and star-schema-based architectures.
-Develop and maintain data integrations using Data Flows, Replication Flows, SDI/SDA, and connections to SAP S/4HANA, ECC, BW/4HANA, HANA Cloud, and non-SAP systems.
-Monitor, troubleshoot, and optimize Datasphere environments, addressing load failures, connection issues, and performance bottlenecks.
-Perform incident, problem, and change management, including root-cause analysis, solution delivery, and SLA adherence.
-Ensure data governance, metadata quality, lineage tracking, and access control (spaces, roles, privileges).
-Collaborate with business users, functional teams, and analytics groups (e.g., SAC teams) to translate requirements and deliver SAC-ready models.
-Support documentation creation and updates, including technical specs, data lineage diagrams, and deployment notes.
-Assist with user training, knowledge transfer, and technical guidance for junior team members.
-Participate in continuous improvement initiatives within the SAP CoE.
-Contribute to special data transformation and migration projects.
-Evaluate new SAP Datasphere features, SAP BTP services, and best practices for adoption.


Professional & Technical Skills:
-5–8 years of hands-on experience in SAP Datasphere data modelling, integration, and SQL/SQL Script.
-Deep knowledge of SAP data structures (S/4HANA, ECC, BW) and integration methods (SDI/SDA, Data Flows, Replication Flows).
-Experience in AMS/support processes including incident, problem, and change management.
-Stability and performance of Datasphere models and data pipelines.
-SLA compliance in AMS operations (incident resolution, change delivery).
-Accuracy and reliability of data exposed to downstream systems (SAC, reporting, analytics).
-Stakeholder satisfaction and successful delivery of enhancements/projects.
-Compliance with governance, security, and audit standards.



Additional Information:
- The candidate should have minimum 8 years of experience in SAP BTP Datasphere.
- This position is based at our BDC6F - SEZ office.
- A 15 years full time education is required.
-SAP certifications (Datasphere, HANA, BTP) are an advantage

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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